Customer Care Engineer

Cepheid Minneapolis , MN 55415

Posted 4 months ago

MediaBeacon is a digital asset management (DAM) solution that stores images, videos, artwork, and other digital assets in a digital library for your company. It is the system that allows your teams to quickly find the assets they need and incorporate them into marketing projects, all while protecting the digital rights of the content. The interface is clean, intuitive, and customizable so that your teams can distribute digital assets across departments and organizations all around the world. As part of Esko, a member of Danaher's Product Identification (PID) platform, MediaBeacon has the solution and team to partner with you on implementing and strengthening DAM as part of your digital ecosystem.

We are looking for a new colleague to join our team as Customer Care Engineer in Minneapolis, MN. In this role, you contribute to the implementation and customer support of our Enterprise Digital Asset Management solutions and the internal IT efforts to facilitate the development, testing and delivery of those solutions.

Responsibilities include:

  • Supporting customers with questions, issues and feedback related to the MediaBeacon platform via email, phone, and remote access technologies over the web

  • Setting up and maintaining internal test and demo environments (Windows, Mac), project validation, and client demos

  • Testing new features and fixes with the MediaBeacon platform as applies to resolving customer issues

  • Installing and configuring MediaBeacon software, both for customers and internal efforts

  • Training customers on installation and administration of the MediaBeacon platform

  • Interfacing directly with customers as well as Developers, QA, Project Managers, Sales, Solution Delivery and other members of the MediaBeacon team

As an ideal candidate, you will possess:

  • Bachelor's degree in Communications, Business, Computer Science, Information Systems, Information Technology or related field.

  • Experience in the following preferred: Operating Systems (Windows Server, Mac OS X), Virtualization Software (e.g. VMware, Parallels), File Systems / Storage, Networking, LDAP/SSO, SQL, JavaScript & HTML5, Java

  • Ability to participate in a dynamic environment

  • Proficient in time-management towards effective multi-tasking

  • Professional verbal and written communication skills

  • Excellent analytical skills

Diversity & Inclusion

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page

Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.


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Cepheid