Customer Care Critical Assistance Consultant

Legalshield Ada , OK 74821

Posted 2 months ago

Job Summary:

Customer Care Critical Assistance Consultant

LegalShield Ada, OK, Antlers, OK, Duncan, OK

Hourly

At LegalShield, we're driven by a mission to provide equal access to our legal system and help our customers realize their dreams and protect their families by using our products and service.

Our ideal

Critical Assistance Consultanthas been a high performer in customer facing roles that require them to build relationships through a consultative process to meet the needs of the customer.

Responsibilities:

What you'll do:

  • Receive calls from customers with emergency legal matters

  • Evaluate the urgency of the call

  • Transfer calls to an on-call attorney, as needed

  • Assist on other lines, as dictated by business need

  • Build and set aggressive goals and surpass them

  • Thrive with the support of your teammates

What it takes to be successful:

  • Someone who lives our values

  • Someone who wants to make a big impact on customers AND be part of a winning team

  • Prior experience working directly in customer oriented service roles

  • A desire to develop, grow and adapt to a changing environment

  • Prior call center experience is preferred but not required

Department:
9343 Customer Care

Time Type:

Full time


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