Customer Care Coord

Company Name

A. J. Perri Plumbing, Heating, Cooling

Overview

AJ PERRI, New Jersey's premier home comfort provider has an immediate opening for a Customer Care Coordinator in Quality Assurance. In this position, the Customer Care Coordinator will work with both external and internal customers to investigate and resolve customer issues and/or complaints. This position will work on-site at our office located in Tinton Falls New Jersey. The hours are Monday - Friday with occasional Saturdays.

As the employer of choice, we offer an Industry-Leading Benefit Package:

• Choose from one of FOUR health insurance options, starting as low as $5 per week!

• HSA (Health Savings Account) and annual company contribution for specific plans.

• FSA (Flexible Spending Account) for specific plans.

• Dental and Vision Insurance options.

• 401(k) with weekly match contribution

• 13 PTO Days + 8 Paid Holidays

• Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available)

• Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.)

Responsibilities

Communicates with customers and departmental personnel via telephone, email and/or written correspondence to answer inquiries, provide information and resolve complaints. Tracks customer complaints and provides quarterly analyses by service center, region and company. Responds to customer concerns related to price discrepancies, damages, quality of service or any other service issues. Listens and responds carefully to customers while documenting complaints. Investigates customer complaints by talking with all parties involved and reviewing invoices and records. Coordinates resolution of complaints with local management. Tracks resolution status and follows up with customers as needed. Processes customer satisfaction surveys and reports results. Follows-up on any negative comments reported by customers.

Qualifications

A High School diploma or general education degree (GED) is preferred with at least two (1-2) years of customer service experience. Strong communication and computer skills. Must be dependable and have a great attitude as well.AJ PERRI is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.