Mountain Area Health Education Center Asheville , NC 28804
Posted 1 month ago
JOB SUMMARY:
The Customer Care Associate will serve patients by assisting with check-in and check-out responsibilities and appointment scheduling while providing an excellent patient experience.
SPECIFIC RESPONSIBILITIES:
Check-in patients via phone or live
Update patients demographic and insurance information
Verify insurance as needed
Collect payments and reconcile cash drawers as assigned
Refer patients to financial advocates as needed
Prepare and provide appropriate patient paperwork
Respond to walk-in patient needs
Monitor waiting room for delays
Check-out patients
Schedule appointments
Provide patients with clinical summary following visit
Coordinate interpreting services for patients
Reconcile appointments
Answer phones, checks voicemails, monitors phone volume
Collects and distributes mail
Scan and fax documents
Monitors appropriate electronic health record inbox and provides follow-up
Participates in orientation of new staff
Float in between front desk and scheduling areas as needed
Provide satellite coverage as assigned
Participate in process improvement of new and existing workflows
Actively embraces and supports divisional and organizational initiatives
Participate in outreach initiatives, community events, and seasonal clinics
This role description is a general description of the essential job functions. It is not intended to describe all the duties the Business Office Specialist may perform.
KEY COMPETENCIES:
SPECIFIED SKILLS
COMPUTER
Advanced computer skills as related to working with medical office software program(s)
Experience with Electronic Health Records
FOREIGN LANGUAGE
Ability to speak Spanish strongly preferred.
OTHER
Knowledge of medical office functions including business office work flows
PHYSICAL DEMANDS
SUPERVISORY RESPONSIBILITIES:
EDUCATION AND EXPERIENCE
MINIMUM QUALIFICATIONS:
Any combination of education and experience equivalent to the following: High school diploma or equivalent, two years of relevant experience, or comparable combined education and/or experience required.
PREFERRED QUALIFICATIONS:
Previous experience in a medical office/clinical environment preferred.
REQUIRED LICENSES:
SCHEDULE:
Regular attendance on-site is an essential function of this position. Typical business hours are Monday
COMPENSATION: $19.52/hour, full time with full benefits available
Mountain Area Health Education Center