The Greer Group, Inc. Is seeking (MULTIPLE!) Customer Care Assistants for a local company. This is a long term temporary opportunity, with the possibility to go permanent.
-Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts.
Navigate through multiple computer applications with speed and accuracy.
Work with customers to resolve inquiries.
Provide troubleshooting assistance to customers.
Accept and implement coaching and feedback in order to achieve individual and team performance goals.
Maintain a high level of world class customer service/professionalism to a wide range of customers.
Recommend products that best suit the customer.
Ability to read and interpret documents.
Must be able to work a flexible schedule.
Six months experience in providing customer service either via phone or in person.
Ability to type (Minimum of 25 WPM), experience with basic Windows.
Maintain a positive environment, working with co-workers and customers within a diverse culture.
Excellent telephone manner and listening skills.
The ability to relate to customers in a professional and courteous manner.
The ability to work under pressure.
The ability to sit for long periods of time.
Excellent attention to detail and multi-tasking ability.
Must pass drug test and state, federal and criminal background check
Must have High School diploma or GED.
The Greer Group