Customer Care Assistant - Animal Care/Adoption Center

WHY JOIN #TEAMRC

The City of Rancho Cucamonga is not your average public agency employer. We have evolved from the antiquated civil service government employment of the past. Our driving staff force, known as Team RC, embodies a culture of innovation and collaboration. We believe that our employees are the best representation of our values and we strive to be on the cutting edge of diversity, inclusion, and technology.

When you join Team RC, whether you're front-and-center or behind-the-scenes, you can rest assured that your work makes an impact in the community you serve. Our enthusiasm for public service and our commitment to continuous learning helps Team RC focus on what really matters.....service and people.

So get comfortable, grab a snack and apply to join Team RC.

WHAT YOU WILL BE DOING HERE AT TEAM RC

This position might be perfect for you if:

• You share the Animal Center's values

• You have excellent customer service and communication skills.

• You are great at multitasking.

• You function best in a fast paced and "organized chaos" office and animal shelter environment.

• You have the ability to work with people with different personalities and emotional states.

• You are compassionate and empathetic for people and their pets.

• You are a problem solver and enjoy working with community members to solve their pet related concerns.

• With help, you feel comfortable handling animals of all sizes, species and temperaments.

• You don't mind working weekends.

Must have the ability to work weekends, evenings, and holidays, and on-call basis.

You'll be responsible for:

• Using those customer service skills to respond to inquiries from the public at the front counter, on the phone, and via email regarding a variety of animal related concerns.

• Cashier services; collecting and processing adoptions, animal licenses, reclaimed pets, stray animals, and owner surrendered pets.

• Helping customers schedule appointments for Animal Center programs such as spay and neuter services and owner surrendered pets.

• Storing, updating, and maintaining a variety of reports and records, including using the animal center's software, Chameleon.

• Operating office equipment such as personal computers, telephones, copy and fax machines and operating two-way radios.

• Researching lost pet databases to reunite pets with owners.

• Cleaning and organizing all Front Lobby areas.

• The care of animals including cleaning and disinfecting kennels and cages and replenishing food and water for domestic, exotic, and wild animals.

For more information about this position please visit the job description here.

RECRUITMENT SCHEDULE:

Application Deadline: Monday, March 25, 2024

Tentative Panel Interview: Tuesday, March April 9, 2024

Tentative Department Interview: Tuesday, April 16, 2024

Subject to change at the discretion of the personnel officer

ARE YOU QUALIFIED

Education and/or Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Equivalent to graduation from high school and 2 years of progressively responsible administrative experience.

Some experience working with domestic animals in a professional field is desirable.

Knowledge, Skills, and Abilities:

Office procedures; office equipment; telephone etiquette; rules of proper English usage, grammar, punctuation, and spelling; the use of personal computing equipment and associated office software used for word processing and spreadsheets; basic record keeping principles and practices; business letter writing and the standard format for typed materials; arithmetic calculations; perform detailed office support work within classification level; type routine correspondence from drafts; use initiative and sound independent judgment within established guidelines; organize and prioritize work; maintain accurate files and records; establish and maintain effective working relationships with those contacted in the course of the work; operate a variety of office machines including but not limited to a multi-lined telephone, facsimile machine, calculator and copier; establish and maintain various electronic and/or manual recordkeeping systems.

Knowledge of various breeds of dogs, cats, and other domestic animals, basic characteristics of animal behavior; care techniques; customer services techniques including de-escalation techniques for difficult customers; procedures related to kennel cleaning and maintenance of facilities; occupational hazards and safe work practices related to animal care.

Operate cleaning equipment and other tools used in the maintenance of kennels; handle animals in a safe and efficient manner; learn, understand, and interpret rules and regulations governing the impounding and release of animals; recognize normal and abnormal animal behavior; prepare and maintain accurate and complete records; work independently in the absence of supervision; understand and carry out oral and written instructions; communicate clearly and concisely, both orally and in writing.

Special Requirements:

Specified assignments require possession of a valid California Driver's License.

All levels require a minimum keyboarding ability of 40 words per minute, or demonstrated proficiency at an advanced level in Word.

WHERE DO YOU GO FROM HERE

APPLICATION PROCESS

All applicants are required to apply online at www.cityofrc.us. The closing date is Monday, March 25, 2024, at 5:00 pm, or until a sufficient number of applications have been received.

Applications must be complete and demonstrate that the minimum qualifications are met. All statements made on the application are subject to investigation and verification. Resumes may be attached to completed application form as supplemental information and will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process. All candidates will be notified of their application status by email throughout the recruitment process. Candidates invited to compete in the examination process, who successfully pass the examination process, will be place on an eligibility list. The candidate on the eligibility list who most closely meets the requirements of the City may be selected to receive a final offer. The City may conclude that none of the candidates, even those who meet the minimum qualifications, are appropriate for the position.

Successful candidates shall be required to:

• Pass a reference and background verification. References will not be contacted until a mutual interest has been established.

• Provide proof of a valid California driver's license and be insurable.

• Pass a pre-employment medical exam.

If hired, candidate will be required to complete a verification form designated by Immigration and Naturalization Service to certify that they are eligible for employment in the United States of America and furnish proof certifying legal authorization to work in the United States.

The City of Rancho Cucamonga Participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. In accordance, the City will provide the U.S. Citizenship and Immigration Services and, if necessary, the Department of Homeland Security and Social Security Administration, with information from each new employee's Form I-9 to confirm work authorization. For additional information regarding E-Verify, the Federal Government's online employment eligibility verification system, please visit www.uscis.gov.

Disclaimers

The City of Rancho Cucamonga is an Equal Employment Opportunity, Affirmative Action Employer. In addition, the City of Rancho Cucamonga abides by a nepotism policy which may preclude you from being hired if the City employs a relative. The City of Rancho Cucamonga makes reasonable accommodations for disabled persons, considering each situation on an individual basis. Please make direct requests for accommodation to Human Resources. For information on Employee Rights under the Family and Medical Leave Act, please click here. There is a no-smoking policy in effect in all City Offices and vehicles. Finally, please note that the provisions of this bulletin do not constitute a contract expressed or implied and any provisions contained in this bulletin may be modified or revoked without notice. Questions regarding this recruitment may be directed to Human Resources at Careers@CityofRC.us. Applicants may wish to visit the City's official website at www.cityofrc.us for more information.

• Retirement

• California Public Employee's Retirement System (CalPERS)

• Medical - $1,325 per month City paid

• Dental

• City paid

• Vision

• City paid

• Deferred Compensation

• City will match up to $50 per month and 1% of monthly base salary per month

• Life Insurance - $30,000 City paid

• Vacation

• 80 hours per year increasing to 180 hours after 15 years of service. Buyback option of up to 160 hours per fiscal year.

• Holidays

• 14 paid holidays, including three discretionary holidays

• Sick leave

• 120 hours per year

• Personal Leave

• 40 hours of sick leave or vacation time may be used for personal leave per fiscal year

• Bereavement Leave

• 80 hours of paid bereavement leave as needed and an additional 40 hours if leave is related to specific relatives outlined in the MOU.

• Tuition Reimbursement - $3,300 per fiscal year

• Long-Term Disability (LTD)- City paid

• Flexible Spending Account (FSA)- Medical and Dependent Care available

Additional Team RC Perks

• Flexible work schedule

• Remote work

• Bring your dog to work

• Baby on board

• Dress for your day

• RC cares

• Payroll deduction for Camp Cucamonga Summer Camp

• Lunch and learns

• Corporate discount rate at 24 Hour Fitness

• Access to our on-site gyms at City Hall and Public Works (equipment includes treadmills, weights, Peloton bikes, elliptical etc.)

• Jet Dental - an onsite dental service

• Employee Assistance Program (EAP)

• Employee wellness and development programs

• Take your kid to work day, Health Fair, Staff development day, Leadership academy, Take your co worker to work day, Know your numbers)

• City tour

• New employee Mixer and welcome basket

• Employee activities committee

01

Please describe your proficiency in using and creating documents in Microsoft Word, Outlook, and PowerPoint as well as any experience you may have using Chameleon and/or DocuPet Software. Include experience you have using other software applications and office equipment.

02

Please describe the type of work environment you work best in and why.

03

Following is a list of duties and responsibilities that this position may be tasked with. Please list how you would prioritize the following tasks, including your reasoning for each. Tasks: Phone ringing with multiple calls in the queue, unexpected person standing at the front door with a dog on a leash, Coworker needing assistance with looking up information.

04

The Animal Center is staffed 7 days a week, between the hours of 8:00am to 7:00pm. Please list your availability and any days of the way that you are not available.

Required Question

Agency City of Rancho Cucamonga

Address 10500 Civic Center Dr.

Rancho Cucamonga, California, 91730

Phone (909) 774-2418

Website http://www.cityofrc.us