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Customer Care Agent _ Inbound

Expired Job

Focus Services F T Sanfords , UT 84401

Posted 4 months ago

NEW WAGE STRUCTURE WITH TENURE RAISES!!!

FOCUS CULTURE

At Focus Services we pride ourselves on creating a culture of growth and progress for our employees. We are proud of the products and services we provide our clients and believe our employees are truly our most valuable assets.

ABOUT THE JOB

As a team of highly motivated, customer-centric professionals, we're looking for the right person to join our Customer Care Team. Your mission ... should you choose to accept it ... is to field calls, answer questions, explain product information, and provide customers clarity on their accounts. Team members also up sell products by giving customers a free account review to explore all available offers.

KEY RESPONSIBILITIES

  • Field inbound calls in a professional manner

  • Respond to and resolve customer questions

  • Research possible solutions to customer issues

  • Offer the Customer a free account review to provide the best offer available

  • Sell / Up sell products on customer's account

  • Follow up customer calls when the issue isn't resolved during the first contact

  • Retain customers wanting to cancel

  • Deescalate angry customers

  • Customer service/Sales

  • Computer navigation, data entry and chats

  • Meets sales and quality quotas set by coach and director

REQUIREMENTS

  • Team oriented

  • Computer skills and knowledge

  • The ability to type 25 wpm

  • Good numerical and analytical skills

  • Skill to communicate effectively with customers

  • Ability to handle a high stress environment

  • Ability to handle and resolve recurring problems

  • Must be able to handle multiple priorities and conflicts

  • Willingness to work in a fast pace work environment

  • Ability to be proactive

  • Professional work behavior

  • Data entry

  • Must pass a Background and Drug test

IDEAL CANDIDATES:

  • Dependable, self-starters who have an excellent work ethic

  • Agents able to think quickly on their feet

  • People who love working on computers

  • Individuals who have the knack for talking to people

  • Goal oriented individuals who are excited about performance and quality goals

  • Agents confident in the sales department

WHY JOIN FOCUS?

Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way.

  • People: We challenge and train, instill ownership, and discover potential.

  • Partners: We focus on transparency, flexibility, and performance.

  • Community: We have a responsibility to mankind and work to improve their lives.

As Focus employees we believe that giving back matters and we are dedicated to providing assistance to our employees, their families, and the organizations and communities in which they live. Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.

Visit us at focusservices.com to learn more about our company history, culture, and values.

BENEFITS

  • Excellent base wage

  • Daily / Weekly / Monthly Contests and Prizes

  • Tuition Assistance

  • Scholarship Opportunities

  • Performance Bonus

  • Health Insurance

  • Dental Insurance

  • Vision Insurance

  • Life Insurance

  • Paid Time Off

  • Paid Holidays

  • Reduced or Flexible Hours

  • Family Medical Leave

  • Weekends Off

PERKS AND DISCOUNTS

  • Employee Discounts

  • Employee Assistance Program

  • Company Social Events

  • On the Job & Continuation Training

  • Professional Development/Advancement Opportunities

  • Volunteer Assistance Program

  • Referral Programs

  • Tons of food and snacks

  • Charity events

  • Casual dress code

  • Tiered promotional opportunities based on performance

  • Individual and Team recognition

  • Work Environment filled with amazing people & incredible opportunities

Apply at focusservices.com/careers or stop by an office near you today.


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Customer Care Agent _ Inbound

Expired Job

Focus Services