Customer Care Agent FT

Job Title: Customer Care Agent - IN OFFICE

Department: Web

Reports To: Web Admin Manager

Pay Range: $15.75-17.00 / hour

POSITION PURPOSE

Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.

This position is in-person at our Home Office in Lynnwood, WA. We are not accepting remote applications at this time.

JOB DUTIES & RESPONSIBILITIES

• Answers/returns phone calls and emails to assist our customers with questions including shipment, product details, returns, web questions, etc.

• Reviewing orders for accuracy, details, and potential fraud

• Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)

• Upsell products and services

• Identify, research, and resolve customer issues

• Follow-up on customer inquiries not immediately resolved

• Transfer customer calls to appropriate staff if needed

• Other duties as assigned

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Must be able to sit and be on the computer for extended periods of time

• Must be able to speak, read, write, and communicate

BENEFITS

• Medical, Dental, Vision enrollment

• Paid Time Off

• Paid Parental Leave

• Life Insurance

• Stock Purchase Program

• 401k Enrollment

• Product Discount

• Competitive wages. Pay will vary based on variables such as experience and skills.