Customer Care Advocate

Ibex Holdings Limited Hampton , VA 23669

Posted 1 week ago

Job Description:

Purchasing Power one of Atlanta's fastest growing e-retailers is seeking a Customer Care Advocate to join our team. In this role, the selected candidate will utilize their expertise to handle Purchasing Power's highest level of service issues to ensure our escalations are resolved in an efficient and timely manner

This individual may be required to provide input to or participate in various projects and will perform other duties as requested.

KEY RESPONSIBILITIES

  • Effectively assist customer questions/concerns via phone and CRM accurately and in a timely manner by using appropriate resources to assess situations and create correct resolutions.

  • Actively Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

  • Establish and maintain positive working relationships with agents, peers, management, coworkers and partners

  • Handle escalated calls and assist in conflict resolution

  • Assist in identifying service problems and assisting with root cause

Job Requirements

QUALIFICATIONS

  • Customer focused with the ability to work effectively and professionally with both internal and external customers

  • Ability to perform work activities requiring instructing, persuading or speaking with customers

  • Critical thinking skills for situational analysis and risk mitigation

  • Ability to maintain professionalism without disruption to the operation, employees, or customers

  • Track record of exhibiting good judgment, common sense and outstanding analytical and problem-solving skills

  • Ability to assess the customer and adjust communication style accordingly

  • Proficient in Microsoft Office Suite

  • Excellent interpersonal skills

  • Must be self-motivated with strong problem-solving skills

  • Ability to work in high pressure environment with deadlines

  • Strong organization skills with attention to detail

  • Ability to effectively multi-task, meet timely deadlines, and adapt to changes

  • Ability to identify business inconsistencies and/or red flags

  • Strong written and verbal communication skills

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representatives (Hampton)

Faneuil

Posted 3 days ago

VIEW JOBS 3/27/2020 12:00:00 AM 2020-06-25T00:00 Description The purpose of Customer Service Representatives (CSR) position is to deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. The CSRs handle service requests, billing explanations, service and energy conservation advice, and explain company policies and procedures, as well as terms and conditions. Call Center hours of operations are Monday through Friday 8:00AM to 5:00PM. Training will be Monday through Friday 8:00am to 5:00PM for 7 weeks. Essential Job Functions: * Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs. * Maintains sincere interest in providing stellar customer care. * Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction. * Exercises independent thinking in meeting customer expectations. * Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image. * Ability to process information quickly and accurately. * Ability to handle routine customer transactions. * Ability to work under time constraints. * Ability to understand and apply new concepts. * Ability to analyze information and evaluate results. * Ability to effectively deal with complex customers. * Ability to create positive customer relationships by defusing angry and upset customers. * Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment. * Attention to detail-documentation and follow-up. Minimum Requirements Experience Required: * High school diploma or GED * Minimum of 6 months call center experience or at least 1 year of customer service experience * Knowledge of mainframe and computer (pc) and internet applications * Microsoft Office applications * Excellent telephone tact and diplomacy * Excellent written, verbal and interpersonal communication skills with supervisors, peers, and customers * Proficiency in keyboarding/data entry * Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology * Time management skills (dependable, accurate, and detail oriented) * Successful completion of Drug Screen and Background check which includes Criminal and Credit) * Ability to work the hours of operations as shifts will not be assigned until the end of training * Ability to attend 100% of the required weeks of training Final candidates for this position will need to successfully complete drug screening and a background investigation, which will include a criminal and credit check. Faneuil Hampton VA

Customer Care Advocate

Ibex Holdings Limited