Customer Assurance Administrator

Carrier Enterprise Hartford , CT 06183

Posted 2 months ago

The Northeast region of Carrier Enterprise sells residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through dealers (independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets). We currently have an exciting Customer Assurance Administrator opportunity at our Hartford, CT location.

There is a preferred candidate identified

Company Website: http://www.carrierenterprise.com/

Job Responsibilities

Reporting to the Senior Manager of the Technical Services Department, responsibilities include, but are not limited to: Answering phones and assessing customers' needs; Providing light HVAC technical support to our customers' field technicians; Assigning cases to Customer Assurance Managers; Handling all administrative aspects and responsibilities related to the Technical Services Department including entry/review into the Salesforce, HVAC Partners and Service Bench online platforms; Ensuring proper handing by the appropriate technical resources for recalls, quality holds or similar vendor issues. This role will also require working closely with other departments such as Warranty, Credit, Sales and Operations.

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence.

Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture.

Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!

Find out more about CE at www.carrierenterprise.com.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Education

High School diploma required. College degree preferred.

Qualifications

  • Basic understanding of HVAC for both Residential and Commercial products is helpful, but not essential.

  • Ability to analyze and manage complex data and reports.

  • Strong troubleshooting, customer service and communication skills.

  • Ability to manage multiple priorities and tasks.

  • Proficiency in Microsoft Word, Excel, and Outlook applications.

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