Customer Assistance Representative For Kona Airport Enterprise Rent-A-Car

Enterprise Rent-A-Car Kailua Kona , HI 96740

Posted 1 week ago

Overview

Enterprise Rent A Car has an exciting opportunity for a full time Customer Assistance Representative Sr. This position pays $21.00/hour and is located at the Kona Airport location 96740.

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular full time which include the following benefits:

  • Paid time off

  • Employee discount

  • Retirement savings plan including 401k with matching profit sharing

  • Health Insurance

  • Life Insurance

  • Dental Insurance

  • Vision Insurance

  • Training and development

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • Must have at least 1 year prior customer service retail or administrative support experience

  • Must have a valid drivers license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observation, must be able to work 40 hours a week including weekends, nights and holidays. Must be able to work Sunday-Saturday 2:00PM - 10:30PM

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