Customer Analytics Analyst

Overview

Group 1 Automotive, a leader in automotive retail, is looking to add a Customer Analytics Analyst to our team.

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

In addition to competitive pay, we offer our associates the following benefits:

• Opportunity to grow into a bigger position

• Health, Dental, Vision, Life, and Disability insurance

• 401(k) plan with company match

• Paid Time-Off

• Employee Stock Purchase Plan

• Employee Vehicle Purchase Program

• Professional work environment, with job training and advancement opportunities

Job Summary:

The customer analytics analyst is responsible for managing the day-to-day operations of Group 1's customer data platform (CDP) and related solutions. The analyst will design, build, and manage data processes within the CDP to ensure customer data is standardized and optimized for marketing programs. The analyst will need to have a good understanding of python and SQL to build and updates data processes. The analyst will also oversee the data integration processes, including managing changes and resolving issues related to the integration processes. This role will require significant collaboration with business and technical stakeholders to ensure Group 1 maximizes the value from its CDP investment.

Roles and Responsibilities:

Data processes

• Design, build, manage and maintain data hygiene processes to ensure accuracy and completeness

• Write Python and SQL code to automate data processes

• Build new data processes to expand 1st party data relating to customers

• Ensure timeliness of data processing and availability of data to support marketing programs

• Provide recommendations for process improvements based on data analysis

Data integration

• Define requirements for data integration processes

• Collaborate with IT group to build and automate integration processes

• Manage quality and uptime of integration processes

• Manage integration of CDP with external data and marketing partners

Product management

• Define and manage roadmap of CDP enhancements and changes

• Provide internal stakeholders with updates about CDP operations

• Provide training and support for Group 1 users relating to CDP

Vendor management

• Manage relationship with CDP technology and related vendors

• Manage resolution of issues requiring vendor support

• Define scope of projects relating to CDP changes and enhancements

Qualifications:

• Preferred bachelor's degree in data analytics, computer science, management information systems, or related field

• 2-3 years of experience working with customer data and customer databases or a Master of Analytics

• Proficient in Python

• Proficient in SQL and building complex queries

• Experience with relational databases

• Experience with ETL and data integration processes

• Experience working with large data files

• Strong communications skills

• Problem-solver

• Accepts responsibility for quality of work and continuous improvement

• Ability to interact with both technical and non-technical personnel

• Willingness to learn and test new tools and approaches to accelerate data analysis

• All applicants must pass pre-employment testing to include: background checks, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.

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