Customer Advocate

Safelite Autoglass Albuquerque , NM 87102

Posted 3 months ago

Customer Advocate

This organized and energetic role delights internal and external customers with a Service Mindset, Can-do Attitude and Caring Heart -- delivering a seamless and memorable experience during every interaction.

Find a career. Gain a family.

Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.

ESSENTIAL ACTIVITIES:

  • Warmly welcomes in-shop customers, while applying a Customer Driven approach when handling incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.

  • Proactively resolves customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.

  • Breezes happily through administrative tasks such as handling buyouts, invoices work orders, managing deleted work orders and processing credit memos and rebills.

  • Eagerly reviews orders from the national contact center, and handles dealer part orders and special accounts.

  • Keeps all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.

REQUIREMENTS:

  • 1-3 years telephone operations or business administration experience required

  • High School diploma or equivalent required

  • Knowledge of customer service and administrative protocols

  • Ability to provide world class customer service

  • Ability to adjust and respond to a fast-paced operation

  • Skilled in various customer service arenas, with experience in a contact center setting

  • Ability to travel up to 10%

Apply now!

We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.

Learn more.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Advocate I

Hcsc

Posted 2 weeks ago

VIEW JOBS 9/6/2019 12:00:00 AM 2019-12-05T00:00 Job ID: MG-1035098 Description: BASIC FUNCTION: Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90 of the scheduled time on the phone according to business need. JOB REQUIREMENTS: * High school diploma OR GED. * 6 months customer service experience OR 6 months experience in an office environment. * Data entry and/or typing experience. * Interpersonal, verbal and written communication skills. * Analytical and organizational skills and independent decision making skills. * Ability to spend approximately 90 of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. PREFERRED JOB REQUIREMENTS: * Bilingual in Spanish * 9 months customer service experience. * Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management. * Knowledge of medical terminology and anatomy. * Proven ability to learn quickly and adapt to change. * Referral preference given to applicants able to take and meet testing criteria. Hours for this position is 10:30am - 7:00pm with a 15% pay differential. HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Requirements: Expertise Claims & Customer Service Job Type Full-Time Regular Location NM - Albuquerque Hcsc Albuquerque NM

Customer Advocate

Safelite Autoglass