Customer Advocate I - Carton (8906-159)

Graphic Packaging Memphis , TN 38103

Posted 1 month ago

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.

This position is responsible for proactively managing customer accounts through the utilization of the supply chain process, technologies, tools and for supporting tactical and strategic decisions regarding those accounts on a daily basis. Balance customer needs with business objectives. Develop and maintain customers, sales, supply chain and manufacturing relationships through superior service and communication. Given the increasing demands of our customers and the continual changes of our business/market demands, having account specialists who are trained in key competencies and skills will enable us to be our customer's supplier of choice.

Summary:

The Account Coordinator must respond to and resolve customer inquiries and requests by recommending actions with a high degree of urgency and accuracy. The candidate should work well in a team environment guided by individual, team and business goals. This individual will interact positively and professionally with internal and external customers. An understanding of the critical balance between business goals and customer expectations is an asset for this candidate.

Key Accountabilities:

  • Effectively manages customer accounts, providing process expertise, while exercising significant discretion and independent judgment to make tactical decisions based on business strategies.

  • Must be able to work within order quantity guidelines, delivery dates and transportation modes to optimize overall system.

  • Assists in root cause problem solving surrounding customer issues and concerns.

  • Works with transportation planning and plant teams to identify opportunities for improvements in un-executable shipment plans.

  • Anticipates customer needs and proactively plans and manages customer accounts for order receipt; has a clear and solid understanding of processes and downstream impact on company's profitability.

  • Participates in training, skill building and knowledge transfer on process and systems to ensure on-time delivery.

  • Performs as the key driver in initiating communication and integration with internal teams.

  • Builds a positive rapport, maintains effective relationships, and proactively communicates the status of orders with customers.

  • Exhibits leadership while performing as a solid team player through showing mutual respect and creating morale / spirit, sharing knowledge, demonstrating a willingness to learn, be a willing back up, actively participates in meetings, identifies continuous improvements, uses diplomacy and tact and treats others with respect and dignity.

  • Works in conjunction with customers, sales, the plants, marketing and other support functions to ensure the best service to our customers.

  • Understanding the value of teamwork, while exhibiting strong leadership qualities, acting as a mentor to new employees, showing respect and working with others are all vital for the success of this role. These qualities are important to creating a customer service environment which attracts, develops and retains the customer service professional.

  • Adheres to the requirements of managing customer accounts, and the importance of utilizing a cross-functional approach to developing and implementing a customer account plan.

Scope:

This assignment has and will continue to assume even more responsibility of servicing our customers and resolving customer issues and problems. The importance of understanding customer expectations and developing plans to meet and exceed those expectations will play a critical role in Graphic Packaging International being our customers' supplier of choice.

Knowledge and Experience:

  • SAP experience is Preferred

  • MUST be willing to travel in state for training

  • Prior successful customer service experience, along with a proven track record of accomplishment in working in an environment servicing internal and external customers

  • Basic knowledge of a global supply chain (demand planning, supply planning, warehouse and transportation, manufacturing)

  • Excellent communication, analytical and problem solving skills

  • Must be able to multi-task, prioritize effectively, and show strong time management skills in a fast paced business environment

  • College degree or equivalent business experience required

  • Proficiency in Microsoft Office and solid Excel skills a plus

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.

Required Experience

At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.

With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative II (Patient Care Advocate II) Accredo

Cigna

Posted 2 days ago

VIEW JOBS 4/3/2020 12:00:00 AM 2020-07-02T00:00 Have you heard? Express Scripts is now part of Cigna. Together, we've got big plans. How big, you ask? We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that's only the beginning. Read on to learn more about working with us. Transform healthcare and contribute to our industry-leading organization as a Patient Care Advocate. Our Patient Care Advocates are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy. Here's a little more on how you'll make a difference: Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively. Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient's question quickly and document all interactions in real-time. Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately. What You Should Have: * High School Diploma / GED required * 1 year of relevant experience preferably in healthcare field * Call center experience preferred * General PC knowledge including Microsoft Office * Excellent communication skills (verbal and written) What you'll love about working here: * Fun, friendly, and unique culture - Bring your whole self to work every day! * Choice of three unique medical plans * Prescription Drug, Dental, Vision and Life Insurance * Employee Contributions for HRA and HSA accounts * 401K with Company Match * Paid Time Off and Paid Holidays * Tuition Assistance ABOUT ACCREDO Through our range of health care products and services offered, Accredo team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiency. In addition to health care products, we provide comprehensive management services - including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services. By performing in these very high-touch roles, employees have a daily opportunity to make a positive impact on their patients' lives. Express Scripts, part of Cigna Corporation, unlocks new value in pharmacy, medical and beyond to further total health for all About Cigna Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. Cigna Memphis TN

Customer Advocate I - Carton (8906-159)

Graphic Packaging