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Customer Advocate

Expired Job

Department Of The Navy Crane , IN 47522

Posted 3 months ago

  • Videos

  • Duties

HelpDuties Summary

You will serve as a CUSTOMER ADVOCATE within the Lead Customer Advocate Division at Naval Surface Warfare Center Crane Division.

This position is part of the Warfare Centers Personnel Demonstration Project. The NT-6 pay band encompasses positions equivalent to the GS-14 and GS-15.

Learn more about this agency


  • You will perform strategic planning with the Warfare Center, National Workload Manager, Technical Project Managers, Chief Strategists, Division Managers, and Customer Advocates to ensure future customer needs are best supported.

  • You will participate in national strategic assessments and long term master planning efforts.

  • You will provide project management oversight through collaboration with Technical Project Managers and functional managers.

  • You will develop and coordinate strategies to most effectively fulfill customer demands.

  • You will conduct workload forecasting and participate in strategic and technicial capabilities planning.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential

  • Job family (Series)
    0301 Miscellaneous Administration And Program

  • Requirements

HelpRequirements Conditions of Employment

  • Must be a US Citizen.

  • Must be determined suitable for federal employment.

  • Must participate in the direct deposit pay program.

  • New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit

  • You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.

  • Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or pass the test. You will be subject to random testing.

  • You will be required to complete ethics orientation within three months of appointment and submit a Confidential Financial Disclosure Report, OGE-450, within 30 days of appointment.

  • This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.


Your resume must demonstrate at least one year of specialized experience at or equivalent to the NT-05 pay band (GS-13/14 equivalency) in the Federal service or equivalent experience in the private or public sector executing strategic planning efforts (e.g., workload forecasting, determining technical capabilities, participating in strategic assessments) to ensure the effectiveness and efficiency of organizational and business operations.

Additional qualification information can be found from the following Office of Personnel Management web site:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.


This job does not have an education qualification requirement.

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Customer Advocate

Expired Job

Department Of The Navy