Customer Advocate

As a Customer Advocate at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for customer service and support as well as support for the Outside Sales Director and Regional Vice President (RVP).

We're a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

As a Customer Advocate, you will:

• Work with new and existing customers to retain, generate, grow, and enhance business through communicating both existing and new vendor programs, as well as offering promotions.

• Contact customers and prospects by phone, e-mail, and WebEx on an ongoing basis to generate additional sales and cross-sell product lines. (Outbound call volume expectations are about 30+ calls a day.)

• Process new customer program enrollments, interacting with customers, suppliers, and colleagues.

• Train customers on e-commerce functionality, including our billing portal and Buyer's Guide.

• Prospect for new business and communicate opportunities with Outside Sales to develop prospects into new business

• Provide administrative support to the Sales Director and Regional Vice President (RVP), including generating appointments and following up with customer prospects.

• Remain knowledgeable of market and industry trends, competitors, and leading customer strategies.

• Be responsible for planning, reporting, and tracking sales and customer support activity on the customer relationship management software (CRM) and other management tools.