Customer Advocacy & Empowerment Intern - Fall/Winter Semester

Resonance New York , NY 10001

Posted 3 weeks ago

COMPANY OVERVIEW

Resonance is a venture operating company that invests in early-stage fashion brands. We partner with talented brand creators who deeply connect to passionate customers with an incredible and relevant product. We are building the leading next-generation brands by uniquely combining capital, venture investing experience, fashion industry insight and expertise, manufacturing knowledge and capability and technology vision. We are going to invest in and start 10-15 brands each year and they are going to operate their businesses in ways that the fashion industry has never seen before. Were a start-up, things change rapidly and if youre uncomfortable with the unknown, were not the place for you. If youre a builder who knows that the best opportunities are the ones you create for yourself, then youll fit right in.

THE ROLE

Youre a go-getter that wants to build a world class customer service organization from the ground up. Youre a player-coach who knows that you must understand every facet of how your organization works in order to build something truly excellent and scalable. Initially, the role will entail working across 3 direct-to-consumer brands at a time. As you hone the processes required to effectively manage multiple brands, you will also experiment with new activities and programs to improve every facet of your department.

Requirements

RESPONSIBILITIES

Manage all aspects of customer service for three brands, tailoring communication to customers based on each brands preference. As more brands are added, your responsibilities will scale.

Own the voice of the customer internally. You will track, analyze and report on customer communication to share key insights and ensure our organization is operating in a way that empowers the customer.

Call out areas of opportunity and identify solutions where possible.

Troubleshoot customer problems as they arise with our partners.

Proactively reach out to customers based on data provided by marketing team.

REQUIREMENTS

Current undergraduate

Excellent written and verbal communication

Baseline analytical skills -- Basic Excel proficiency

Strong people skills -- you are friendly, empathetic, and a good listener

Creative problem solving skills

Desire to be part of something big, and willingness to work hard and learn from some of the best in the industry

Resourcefulness, flexibility and strong teamwork skills

Benefits

*This internship will be paid*

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Winter Intern

Promontory

Posted 4 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 Overview * Please note the Winter Internship will be open from January 1st through the 15th. The Winter Intern position is the first step in your career with Promontory Financial Group, LLC. As an Intern, you will have a unique hands-on experience in business development, client work, and other projects. You will be challenged to develop your knowledge in our areas of expertise, the financial service industry, and our client's business issues while building your skills in communications, problem solving, and consulting. Responsibilities * Provides support to projects involving strategic qualitative analysis, financial quantitative analysis, and research. * Gathers, analyzes, and interprets data related to the scope of the project. * Prepares presentations and participates in crafting other documents for the project team and client. * Assists with project planning, team organization, and coordination. Qualifications We look for a wide range of background, skills and attributes in our Interns, most importantly candidates who are motivated and dedicated to continuous growth and improvement and who possess exceptional intellectual curiosity, persistence and creativity in problem solving Candidates should work well with a team-oriented focus, but at the same time must be able to perform independent work. Planning, leadership and strong written and oral communication skills are essential, as are attention to detail and pride of workmanship. Candidates should be proficient in Microsoft Office, specifically Excel and Access. PROMONTORY FINANCIAL GROUP, LLC IS AN EQUAL OPPORTUNITY EMPLOYER M/F/DISABILITY/PROTECTED VETERAN Promontory New York NY

Customer Advocacy & Empowerment Intern - Fall/Winter Semester

Resonance