Resonance New York , NY 10001
Resonance is a venture operating company that invests in early-stage fashion brands. We partner with talented brand creators who deeply connect to passionate customers with an incredible and relevant product. We are building the leading next-generation brands by uniquely combining capital, venture investing experience, fashion industry insight and expertise, manufacturing knowledge and capability and technology vision. We are going to invest in and start 10-15 brands each year and they are going to operate their businesses in ways that the fashion industry has never seen before. Were a start-up, things change rapidly and if youre uncomfortable with the unknown, were not the place for you. If youre a builder who knows that the best opportunities are the ones you create for yourself, then youll fit right in.
Youre a go-getter that wants to build a world class customer service organization from the ground up. Youre a player-coach who knows that you must understand every facet of how your organization works in order to build something truly excellent and scalable. Initially, the role will entail working across 3 direct-to-consumer brands at a time. As you hone the processes required to effectively manage multiple brands, you will also experiment with new activities and programs to improve every facet of your department.
Manage all aspects of customer service for three brands, tailoring communication to customers based on each brands preference. As more brands are added, your responsibilities will scale.
Own the voice of the customer internally. You will track, analyze and report on customer communication to share key insights and ensure our organization is operating in a way that empowers the customer.
Call out areas of opportunity and identify solutions where possible.
Troubleshoot customer problems as they arise with our partners.
Proactively reach out to customers based on data provided by marketing team.
Excellent written and verbal communication
Baseline analytical skills -- Basic Excel proficiency
Strong people skills -- you are friendly, empathetic, and a good listener
Creative problem solving skills
Desire to be part of something big, and willingness to work hard and learn from some of the best in the industry
Resourcefulness, flexibility and strong teamwork skills
*This internship will be paid*