Customer Accounts Specialist

Short Description

Herc Customer Account Specialist is responsible for controlling a portfolio of accounts from time of billing until the receivable is cleared by means of daily customer contacts as well as performing various customer service functions for our customer base. This position reports to the Customer Accounts Manager, Finance Shared Services. Interactions with customer accounts will be a combination phone calls, emails and fax to obtain firm payments and payment plans on delinquent accounts while maintaining a good relationship with the customer and Internal business partners. In addition to cash collection, this position requires excellent customer service skills to help promote long-term business relationships with our customers, our Herc Sales Team and Regional Branch Managers in addressing sensitive issues. Effective Communication skills and the ability to discern accounts with cash flow issues are critical in obtaining account resolutions and to minimize revenue exposure. Collection procedures have been developed to provide a systematic way of dealing with delinquent accounts while also retaining our customer's loyalty and driving successful business results.

Responsibilities

• Proactively initiate B2B customer contacts, provide invoice copies, update POs, account documentation and other activities required to ensure payment on past due invoices.

• Process billing adjustments and customer discrepancies with a sense of urgency.

• Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.

• Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers.

• Maintain relationships with Internal and External customers to drive efficiencies in processes.

• Assist in projects, process improvements, and other collection related tasks as identified by management.

Educational Background

Bachelor - Business-related degree preferred, but not required with a minimum of 3-5 years in Accounts Receivable with a focus in Collections

Conditions of Employment

One-year Credit and B2B Collection experience

Previous customer service and professional telephone etiquette

Skills

• Ability to work with minimal supervision and think logically & constructively

• Creative Problem Solver

• Organizational and Time Management Skills

• Professional Verbal and Written Communication

• Proficient Microsoft Excel and Word

• Strong sense of Urgency and Customer Focus

• 'Interpersonal/People Skills', in working with Colleagues and Customers

Compensation Data

$21-$23 an hour

Req #: 59914

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.