Customer Account Specialist

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Customer Account Specialist

Position Overview:

The Customer Account Specialist for Pureflow works with our customers and service team to plan and coordinate service activities. The position involves managing customer contracts, organizing service schedules, managing customer billing, and maintaining excellent relationships with our high-purity water clients and customers. Excellent communication skills are required to effectively manage our customer relationships and to coordinate with other Pureflow teams such as procurement, accounting, engineering, and installation teams.

Key Responsibilities:

• Set up and maintain customer contracts, jobs and services
• Prepare and issue quotes and account renewals; follow-up through issuance of purchase orders
• Track and generate reports of business segment profitability including cost analysis of services and contract renewals
• Maintain customer service schedules, create work orders, and prepare work orders for invoicing
• Learn and utilize Microsoft Dynamics and other software products (Microsoft suite) to enter and report activity
• Handle customer calls and coordinate service schedule with service technicians
• Provide general administrative support to LSLI Service Department
• Back-up other administrative staff, as requested (e.g., during vacations, seminars, etc.)
• Coordinate with other internal partners to support the growth and profitability of the company

Job Requirements:

• Professional verbal and written communication skills
• Strong computer skills
• Strong mathematical skills to prepare profitability reports, cost analysis and prepare billings
• Solid customer-service orientation; serves internal and external customers with excellence
• Excels in a fast paced environment; remains flexible, proactive, resourceful and efficient
• High school diploma or GED

Working Conditions: Usual office working conditions. Travel may be necessary as needed but is expected to be nominal, i.e. training, trade shows, PFI seminars, etc.

Schedule:

• Full time
• In person
• 8 hour shift
• Monday to Friday

Benefits:

• Competitive base salary
• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Health Savings Account (with company contributions), and more
• $1 for $1 401k match up to 4%
• 9 Company-paid holidays
• Generous personal time off that increases with tenure
• Education assistance
• Employee referral bonus program
• Ongoing training and development by internal and external industry experts

Please visit our website at www.pureflowinc.com for additional information!

Pureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions.