Customer Account Specialist

Job Description

Customer Account Specialist - Dayton, NJ (South Brunswick, NJ)

Summary:

A Customer Account Specialist is the voice of the Customer within IFF and manages the sales order process through shipment and delivery for assigned customers and affiliates.

Key Responsibilities:

15% - Enter customer orders into SAP, acknowledge and confirm orders back to customer.

25% - Manage all aspects of assigned accounts, clearly communicating with the customer, Sales, and other internal teams.

30% - Track order fulfillment progress, run open order report daily and proactively communicate exceptions to customer and management.

15% - Log customer complaints via QM system, process Credits, Debits and RA's in Dispute Module in a timely manner.

5% - Maintain all customer related master data.

5% - Provide coverage for co-workers who are out of office.

5% - Prepare forecasts, safety stock and inventory information as needed.

Key Competencies:

• Job Knowledge

• Problem Solving

• Teamwork

• Customer Orientation

• Interpersonal Skills/Communication

• Development of Subordinate

• Business Knowledge

Job Requirements

Minimum:

Previous Customer Service experience. Previous manufacturing operations experience. Strong verbal and written communication, solid problem solving & decision-making skills.

Preferred:

• Bachelor's degree and a strong working knowledge of SAP and MS Office.

Additional Information:

• The Customer Service role requires flexibility and adaptability to accommodate the ever-changing industry and customer demands.

Nearest Major Market: New Jersey