Customer Account Specialist (Hybrid)

Job Title: Customer Account Specialist (Hybrid)

Location:
Rochester, New York (must be within 30 minutes from greater Rochester area) 
Schedule: Hybrid (In-office Tuesday and Wednesday; Remote Monday, Thursday, and Friday) 8a-5p
Pay: Starting at $18.85/hour.  Will increase to at least $20 within four months 

Job Overview:

We are seeking a dedicated and detail-oriented Customer Account Specialist to join our dynamic team. This hybrid role is ideal for candidates with at least one year of experience in a call center or high-volume phone/email environment. You will be responsible for managing high-priority accounts, ensuring exceptional service while performing data entry and utilizing multiple software platforms.

Key Responsibilities:

• Handle inbound and outbound calls for high-priority accounts, providing timely and effective resolutions.
• Maintain accurate and up-to-date account information through meticulous data entry.
• Generate and analyze reports to track account status and performance metrics.
• Utilize multiple computer software platforms to manage customer interactions and data.
• Collaborate with internal teams to address customer needs and enhance service delivery.
• Ensure compliance with company policies and industry regulations.
• Actively contribute to team goals and participate in training sessions as needed.

Qualifications:

• Minimum of 1 year of experience in a call center or heavy phone/email capacity.
• Strong proficiency in data entry and navigating multiple software systems.
• Excellent verbal and written communication skills.
• Proven ability to manage high-priority accounts with a customer-first mindset.
• Strong organizational skills with attention to detail.
• Ability to work independently and collaboratively in a hybrid environment.

What We Offer:

• Competitive salary and benefits package.
• Flexible hybrid work schedule.
• Opportunities for professional development and growth.
• A supportive and inclusive team culture.

If you are a motivated individual with a passion for customer service and data accuracy, we would love to hear from you! Please submit your resume and cover letter for consideration.