Customer Account Specialist - Annual Reports

Customer Service Representative

• Annual Reports

Sacramento, CA

Monday

• Friday, 9:00am-6:00pm

Are you passionate about delivering exceptional service? Us too.

We're hiring a Customer Service Representative for our Annual Report Prep & File team. You'll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our customer service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you're encouraged and expected to be your best.

We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business.

Some of the things you'll be doing:

• Build relationships with our clients to better understand their unique needs and concerns

• Research, analyze, review, and process legal documents

• Fulfill requests and answer questions for internal and external customers via phone or electronically

• Provide excellent customer service to both internal and external clients

• Manage customer portfolios and organize workflow to meet customers' time frames and demands

• Data entry of client information, electronic filing, and retrieval of documents

• Navigate between multiple databases quickly and accurately

• Recommend process improvements where applicable

• Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

What technical skills, experience, and qualifications do you need?

• At least 5 years of experience working in a business to business customer service or administrative capacity

• Energetic self-starter who thrives in a fast-paced, team-oriented environment

• Attention to detail and accuracy

• Strong research skills

• Strong prioritization and time-management skills

• Flexibility and agility, with the ability to multitask

• Problem-solving skills

• Strong computer skills and proficiency in MS Office, Word, and Excel

• Excellent verbal and written communication skills

• Salesforce experience a plus

Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.

At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $36,391 to $55,963.

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