Customer Account Representative

Summary
Qualified candidates for this position will provide customer service support
such as order entry/management, pricing, product availability, invoicing,
customer returns, and backlog reporting.

Essential Duties and Responsibilities

• Provide customer support for a specific sales territory and/or collection of
  key accounts.

• Primary customer contact for order management and sales inquiries

• Generate quotes, assist where appropriate with product recommendations.

• Complete PO/Contract review for all orders.

• Work with other TMS functions to manage customer requests, expedite and/or
  recover late orders.

• Manage expectations with customers on product lead times, delivery requests,
  and product availability.

• Review, enter and acknowledge purchase orders.

• Update open order reports and provide to accounts as requested.

• Manage customer portals.

• Investigate and process customer returns.

• Invoicing

• Respond to customer requests for documentation.

Qualifications/Requirements

• Minimum 2-year degree or equivalent work experience

• Minimum 3 years' experience in sales and/or customer service

• Highly organized and personable

• Strong negotiation and problem-solving skills.

• Strong verbal and written communication skills

• Promote team atmosphere.

• Familiar with ERP systems - preferably Oracle

• Experience working in a manufacturing environment a plus.