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Customer Account Representative

Expired Job

Gc Services Limited Partnership Knoxville , TN 37902

Posted 3 months ago

Overview

Handle inbound and outbound calls for assigned client, providing customer service, collection efforts as specified by the client and GC Services.

Responsibilities

  • Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test

  • Makes arrangements with the customers to pay balance in full or set up the best possible arrangements

  • Documents all collection activity in the client/GC system in a concise and accurate manner

  • Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews

  • Maintains good public relations

  • Cope with high-stress environment caused by speaking with emotional callers

  • Adhere to Company attendance, punctuality, and meal and rest break requirements

  • Maintain concentration and focus in order to meet performance goals

  • React positively to an ongoing, changing environment

  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

  • Maintain good working relationship with assigned supervisors and coworkers

  • Work safely without presenting a threat to self or others

  • Perform additional duties as required by management

Qualifications

Education:

High School Diploma or GED is required

Experience:

No experience necessary; prefer 6 months of related experience

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

  • Interpret a constant flow of information

  • Listen effectively

  • Work with and apply basic mathematical concepts

  • Deal with difficult interactions with customers

  • Respond to customer inquiries and statements effectively

  • Some projects require Bilingual (Spanish/English) skills

  • Write in a clear and concise manner

  • Manage time effectively

  • Solve problems or issues that may come up

  • Concentrate and focus for extended periods of time

  • Cope with high-stress and changing environment

  • Remain alert at all times

  • Adhere to policies and procedures

  • Adhere to work schedule and punctuality requirements

  • Communicate clearly and effectively, both orally and in writing

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet


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Customer Account Representative

Expired Job

Gc Services Limited Partnership