Customer Account Representative- Entry Level

Synergy Staffing Ankeny , IA 50021

Posted 1 week ago

About You:You, the Customer Success Representative, are excellent at communicating with people of all levels and backgrounds, have a deep understanding of their specific success metrics, and enjoy the relentless pursuit of knowledge. You know how to become a trusted advisor so you can drive a sense of urgency during implementation.Your primary responsibilities as a Customer Sales Account Representative- include ensuring a successful onboarding of new customers, reporting on and opening new accounts regularly and helping to grow accounts along with our Sales team.Specifically You Will:
  • Develop customer success metrics and execute account strategy together with Sales and Marketing
  • Oversee and prioritize implementation of each customer building in your portfolio
  • Monitor customer health, identify and mitigate account-level risks and upsell opportunities, align product and customer roadmaps, and deliver customer renewals
  • Manage and resolve all urgent customer issues, escalating to internal teams as necessary
  • Build and maintain a thorough understanding of our products and any new products as they are developed
  • Work closely with Sales, Product, and Engineering to ensure our customers' voices are heard
  • Streamline current processes and build new tools for improving efficiencies
Your Skills and Experience Includes:
  • Passion for helping customers succeed by exceeding expectations, ability to build strong relationships with key customer contacts and executives, keen analytical mind for troubleshooting, and ability to empathize with unhappy users
  • A minimum of 1 year in a customer service, building and fostering relationships
  • Exceptionally detail-oriented with excellent written and verbal communication skills and a well-developed sense of humor
  • Self-motivated team player who can juggle multiple high priorities, manage concurrent projects in various stages
Benefits:
  • Professional development assistance
  • Health insurance
  • Retirement plan
Our mission has always been to protect people and provide unlimited opportunities!Management:TeamJob Type: Full-timeTraining provided. Hiring Immediately!Requirements: MUST PASS BACKGROUND CHECK MUST RESIDE IN THE STATE YOU ARE APPLYING FOR Please submit your resume for immediate consideration and we will contact you within 24-48 hours to set up an interview with our hiring manager.
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