Customer Account Representative, Credit | Delivery

Rent-A-Center Franchise

Our RAC Team is looking to hire a Customer Account Representative for our locally owned and operated franchise store in Lubbock located at 2713 50th St. | Lubbock, TX 79413

Provide excellent leadership while demonstrating outstanding customer service skills in the performance of all duties and daily operations needed to operate a successful RENT-TO-OWN store. Help and assist in all aspects of store including, but not limited to execution of programs, processes and procedures, customer growth, delinquency management, budgeting, product ordering, and P&L management.

Provide excellent leadership while demonstrating outstanding customer service skills in the performance of all duties and daily operations needed to operate a successful RENT-TO-OWN store. Help and assist in all aspects of store including, but not limited to execution of programs, processes and procedures, customer growth, delinquency management, budgeting, product ordering, and P&L management.

BENEFITS

• Employee discounts after 1 year of service.

• Paid time off.

• Referral program.

SCHEDULE

• 40-hour work week with 1 day off during the week and Sundays.

SUPPLEMENTAL PAY

• Bonuses, if certain goals are met.

EXPERIENCE

• Retail or Rent-To-Own experience is a plus but not required.

At RAC, we embrace diversity and serve our customer in both English & Spanish.

REQUIREMENTS

• Greet and assist customers on the sales floor.

• Must be able to lift and carry up to 200 pounds.

• Responsible for assisting in the maintenance of programs and operational standards.

• Responsible for the delivery, collection, relocation, and service calls of the rented merchandise.

• Collects monies on delivery of merchandise and provides security of or on the field.

• Maintains customer units through minor repairs when necessary or if major repair is needed.

• Handle customer concerns.

• Maintain the store in first class condition and keep co-workers informed of promotions and products.

• Monitor and ensure complete customer satisfaction.

• Able to work the listed hours.

• Self-driven and good work ethic.

• Demonstrate a high level of customer service and computer skills.

• Must be a team player, be reliable, have a positive attitude, be able to multitask in a fast-paced environment, have strong communication skills, can pay attention to detail, be able to stand during most of the working day and maintain a clean work area.

• Must complete drug test & background check.

DISCLAIMER: This job posting is for a position with an independent franchise entity. Each franchise location is individually owned and operated. Benefits may vary from franchise-to-franchise location.

The independent franchisee, and not Rent-A-Center Inc., is alone responsible for all employment related matters in this retail location, including but not limited to hiring, firing, disciplinary action, supervisions, staffing and scheduling. Rent-A-Center Inc. will not have control over where you receive an interview and will not receive notification regarding where or not you are ultimately hired. Rent-A-Center Inc., is not responsible for the employment policies and practices of independent franchisees and does not employ independent franchisees' employees. If you are hired for this job posting, the independent franchisee, and not Rent-A-Center Inc., will be your employer.