Customer Account Manager - Strategic

Why Work Here

• Headquarters is in Charlotte, NC

• Recently expanded to nearshore

• isolved ranked for SMB Payroll in 2023 Sapient Report

• Voted top places to work in USA 2023

Job Description

The isolved Customer Account Manager is responsible for building and maintaining relationships with isolved's diverse client base. You add value to the isolved experience by sharing relevant industry news, asking insightful questions and offering HCM (Human Capital Management) technology solutions that save your clients' time, money and frustration. As a trusted advisor, you actively contribute to the company's sales success in a professionally deliberate and quantifiable manner.

Core Job Duties

• Develop a thorough understanding of isolved's robust suite of SaaS offerings.

• Proactively assess, clarify and validate your clients' needs by building relationships and identifying opportunites.

• Perform as an advisor and consultant to our clients in regard to their Human Capital Management needs.

• Listen attentively and communicate the benefits of our HCM software in an engaging, easy-to-understand manner.

• Upsell clients while maintaining the feelings of goodwill that create clients for life.

• Maintain a positive attitude at all times with our clients and within the internal team.

• Collaborate with support/operations to ensure the client has a great experience.

• Achieve success by meeting and exceeding the monthly metrics regarding calls, demos and quota attainment.

• Collaborate and refer 401k and people services team appropriate leads.

Minimum Qualifications

• Typically requires a minimum of 3 - 6 years of related experience.

• A high school diploma, 4+ years of sales experience, 1+ years of HCM experience, strong work ethic.

• Proven relationship building abilities.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.