Customer Account Manager

Portland Internetworks Portland , OR 97232

Posted 2 weeks ago

We have an open seat on the bus!

More specifically, we need a Customer Account Manager!

Founded in 1997, Portland Internetworks offers Managed IT services, project execution, technology product sales, phone systems, and technical consulting for the Portland metro area and beyond-- we help businesses stay connected in every possible sense.

So, what does a Customer Account Manager do?

You'll be responsible for ensuring that our customers are regularly engaged with Portland Internetworks, happy with our services, and increasing the level at which we are an integral partner to help them achieve their business objectives. Customers will rely on you to connect their leadership with our technical team to craft technology strategies and roadmaps in the short- and long-term.

We are dreaming about you, our perfect candidate!

You understand information technology and the operational challenges of small- and medium-sized businesses. You also thrive on making, fostering, and growing relationships. You bring business acumen to the conversation that earns you equal standing in the offices of our customers.

The goal is for you to bring extraordinary strategic value while also having the charisma, tenacity, empathy and even quirkiness that makes customers pick up the phone when your caller ID appears. Customers should look forward to meeting with you regularly at a conference table, or at the lunch table.

All right, so the Portland Internetworks Customer Goodwill Tour isn't the entire story. You will also carefully documenting your account management activities and conferring with the Portland Internetworks sales and service delivery teams to ensure smooth internal communications. You'll also be using the phone (or video) to check in with customers between in-person meetings. So, meticulous documentation and schedule management is desired.

You also have stellar communications skills whether verbal, written, or unspoken. Most or all of your customer interaction will be unsupervised and unfiltered. The way you represent us in writing, in person, and in action will be the most lasting impression.

Finally, you're looking for a place where you can constantly learn, create lasting relationships (and friendships) and contribute to a winning team.

Does this sound just like you so far? Okay, good! Read on.

Things you'll do a lot of:

  • Regular outbound check-ins and business technology reviews with customers--in person and on the phone
  • Field inbound questions and inquiries from customers with incredible responsiveness and valuable insight
  • Explore ways that Portland Internetworks can grow the types and quantity of services with our customers when and where it makes sense
  • Work with Sales Engineers and/or Sales Support Specialist to design solutions, create quotes, deliver proposals and successfully close (or assist to close) sales opportunities
  • Encourage and manage a growing referral network from our happy customers
  • Meet and confer with Sales Team, Service Manager, Marketing Manager, and Sales Manager to communicate customer feedback and needs
  • Document customer communications activity in Portland Internetworks' CRM system (ConnectWise)
  • Attend and actively participate in events such as customer appreciation field trips, lunch & learns, tech talks, and other ad hoc or informal happy hour-type meetings after hours

Other things you'll do:

  • Keep up to date on new technologies, products, services relevant to our offerings
  • Train and pass certifications exams for vendors such as Cisco, Dell, Microsoft, and others
  • Make presentations outlining the advantages of engaging and retaining Portland Internetworks at selected marketing events such as Lunch & Learns, Customer Appreciation Events, Tech Talks, and other various speaking opportunities

What you bring to the table:

  • 2-5+ years of IT consulting, service or support with customer facing responsibilities
  • 4-year College/University degree, Associate degree or equivalent work experience
  • Proven track record of managing client relationships and driving customer satisfaction
  • Understanding of, interest in, and passion for technology and current industry trends
  • Absolutely solid written and verbal communications skills
  • Ability to work independently and productively without constant supervision
  • A true intellectual curiosity, a desire to constantly improve customer and company outcomes, and a collaborative team attitude

The icing on the cake:

  • Experience selling technology products and services
  • Experience working for (or with) a managed IT services provider
  • Prior experience with ConnectWise

About the work environment

All our team members are based at our inner Northeast Portland office, which has an open, collaborative vibe. Every team member gets new, high-quality computing and communications gear that'll stand up to the work you need to perform. Theres a kitchen, a kegerator, and a kombucha. We have bike parking and a shower for two-wheel commuters and ReachNow car-sharing vehicles are plentiful as their HQ is only blocks away.

Sometimes, it is all fun and games.

We plan tons of company activities like Portland Winterhawks games and monthly "off-campus" activities like par-3 golf, bocce ball, bowling, and field trips to our customers' cool businesses. We play what you could call a lot of Ping Pong, and we actively endorse Friday afternoon happy hours. We also have a great annual holiday celebration and a summer camping trip where hilarity achieves legendary status. We have employee-led Lunch and Learns on a variety of topics, from juggling to gardening to kombucha brewing. And most importantly, we pride ourselves as a company with excellent camaraderie.

Our employees have good things to say about working here. Check out the culture section of our website and our Facebook page for a look at our shenanigans.

What do we bring to the table?

This is a full-time, permanent position. Portland Internetworks offers a full compensation package including health and retirement benefits. Our benefits kick in from day one and you can expect:

  • Competitive compensation plus the potential for incentives-based upsides
  • Flexible vacation, sick, new parent leave, volunteer time off and holiday benefits
  • Rich and flexible medical/dental benefits including Health Savings Plan or PPO options
  • 401(k) tax-deferred savings plan with employer matching and discretionary profit sharing
  • Certification/Continuing Education benefits
  • Internet/hosting/colocation benefits
  • Computer and Network Hardware and Software purchase discounts

If you did a happy dance or got joyful goosebumps while reading this posting, it's time to apply!

Your cover letter must include:

  • A reference to the position of Customer Account Manager
  • A paragraph describing why you are especially well suited for this position
  • Links to profiles, sites or stories which demonstrate your experience, value, or personal brand (e.g. LinkedIn or others)

What to expect from our hiring process:

  • Criminal background check--we gotta do it. Peaceful protests from your hippie days are totally cool; serious offenses are probably not cool; overthrowing the dictator of a developing nation, probably cool.
  • We'll need your driving history--if you have a history of dangerous driving, we may not be able to hire you.
  • If you're selected for an interview, you'll need to bring professional references. We may also like to see a writing sample showing you can put together a summary report, proposal, budget, or project. (You can redact company/customer names as needed.)

Thanks for your interest in working with us. We hope to see you at the Ping Pong table soon!

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Account Manager

Aaron's, Inc

Posted 1 week ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 Customer Account Manager Job ID C1900OO Date posted 11/08/2018 Address: Portland Oregon APPLY NOW Description: We are Aaron's - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – It is a career with purpose. Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager. Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work * Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments * Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy * Second up to the General Manager * Build authentic customer relationships to support customers in their ownership goals and drive sales * Manage the collections process by counseling customers to gain timely lease/merchandise renewals * Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements * Contact customers who have not renewed merchandise agreements * Maintain customers contact over the phone and through home visits * Update customers information and maintain accuracy * Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals * Clean and certify merchandise in the cleaning station for all merchandise personally returned * Complete and maintain weekly vehicle maintenance sheet and route sheets daily * Load, secure and protect product in company vehicle * Safely operate company vehicle * Assist the Sales Team as needed * Any other reasonable duties requested by management Requirements * At least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record) * Must meet DOT requirements to obtain certification in required states * Ability to work schedule of hours varying from 8 am to 9 pm * Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly * Two years of college or two years of previous management experience preferred * High School diploma or equivalent preferred * Excellent interpersonal and communication skills * High energy with the ability to effectively perform all functions of the store and multitasking effectively * Proper telephone etiquette * Uphold the Aaron's Brand and protect company assets * Maintain a professional appearance * Proficient computer skills Rewards Team members enjoy access to career training and advancement opportunities, and rewarded with competitive compensation and a comprehensive benefits package, which includes: * Paid time off including vacation days, sick days and holidays * Medical, dental & vision insurance * 401(k) plan with company match * Flexible spending accounts * Life insurance * Disability benefits * Stock Purchase Plan * Team Member purchase discounts About Aaron's At Aaron's we provide sales and lease-to-ownership specialty items relating to furniture, consumer electronics, home appliances, and accessories through its more than 1,800 Company-operated and franchised stores. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career – our ability to influence people's lives. We help people "OWN IT", and if you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today. Aaron's is committed to creating a diverse work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, military duty, gender expression, genetic information, or any other protected class. Click here for a Realistic Job Preview! Aaron's is an Equal Opportunity Employer. Aaron's, Inc Portland OR

Customer Account Manager

Portland Internetworks