We have an open seat on the bus!
More specifically, we need a Customer Account Manager!
Founded in 1997, Portland Internetworks offers Managed IT services, project execution, technology product sales, phone systems, and technical consulting for the Portland metro area and beyond-- we help businesses stay connected in every possible sense.
So, what does a Customer Account Manager do?
You'll be responsible for ensuring that our customers are regularly engaged with Portland Internetworks, happy with our services, and increasing the level at which we are an integral partner to help them achieve their business objectives. Customers will rely on you to connect their leadership with our technical team to craft technology strategies and roadmaps in the short- and long-term.
We are dreaming about you, our perfect candidate!
You understand information technology and the operational challenges of small- and medium-sized businesses. You also thrive on making, fostering, and growing relationships. You bring business acumen to the conversation that earns you equal standing in the offices of our customers.
The goal is for you to bring extraordinary strategic value while also having the charisma, tenacity, empathy and even quirkiness that makes customers pick up the phone when your caller ID appears. Customers should look forward to meeting with you regularly at a conference table, or at the lunch table.
All right, so the Portland Internetworks Customer Goodwill Tour isn't the entire story. You will also carefully documenting your account management activities and conferring with the Portland Internetworks sales and service delivery teams to ensure smooth internal communications. You'll also be using the phone (or video) to check in with customers between in-person meetings. So, meticulous documentation and schedule management is desired.
You also have stellar communications skills whether verbal, written, or unspoken. Most or all of your customer interaction will be unsupervised and unfiltered. The way you represent us in writing, in person, and in action will be the most lasting impression.
Finally, you're looking for a place where you can constantly learn, create lasting relationships (and friendships) and contribute to a winning team.
Does this sound just like you so far? Okay, good! Read on.
Things you'll do a lot of:
Other things you'll do:
What you bring to the table:
The icing on the cake:
About the work environment
All our team members are based at our inner Northeast Portland office, which has an open, collaborative vibe. Every team member gets new, high-quality computing and communications gear that'll stand up to the work you need to perform. Theres a kitchen, a kegerator, and a kombucha. We have bike parking and a shower for two-wheel commuters and ReachNow car-sharing vehicles are plentiful as their HQ is only blocks away.
Sometimes, it is all fun and games.
We plan tons of company activities like Portland Winterhawks games and monthly "off-campus" activities like par-3 golf, bocce ball, bowling, and field trips to our customers' cool businesses. We play what you could call a lot of Ping Pong, and we actively endorse Friday afternoon happy hours. We also have a great annual holiday celebration and a summer camping trip where hilarity achieves legendary status. We have employee-led Lunch and Learns on a variety of topics, from juggling to gardening to kombucha brewing. And most importantly, we pride ourselves as a company with excellent camaraderie.
Our employees have good things to say about working here. Check out the culture section of our website and our Facebook page for a look at our shenanigans.
What do we bring to the table?
This is a full-time, permanent position. Portland Internetworks offers a full compensation package including health and retirement benefits. Our benefits kick in from day one and you can expect:
If you did a happy dance or got joyful goosebumps while reading this posting, it's time to apply!
Your cover letter must include:
What to expect from our hiring process:
Thanks for your interest in working with us. We hope to see you at the Ping Pong table soon!