Customer Account Manager - Nd/Sd

Advance Auto Parts Grand Forks , ND 58202

Posted 1 week ago

Career Description

Job Description

What is a Customer Account Manager (CAM)?

At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity.

Key Duties and Responsibilities

  • Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts

  • Implement new Commercial Sales programs, as well as support current programs

  • Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers. Maintain database of account sales call activity, etc.

  • Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met

  • Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company

  • Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities

  • Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.

Essential Job Skills Necessary for Success as a CAM

  • Working knowledge of Advance products and services and the ability to market those products and services to meet customer need

  • Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork

  • Working knowledge of automotive systems and traditional automotive aftermarket

  • Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management

  • Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals

  • Use Microsoft software effectively (Word, Excel required - PowerPoint preferred)

  • Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent

  • Ability to review and analyze business reports, such as profit and loss statement (P&L)

  • Think strategically, analyze issues and options, and effectively manage and facilitate change

  • Ability to work an assortment of days, evenings, and weekends as needed

  • Ability to travel overnight occasionally

Prior Experiences that Set a CAM up for Success

  • Proven sales track record with 3-5 years related selling experience.

Education

  • High School diploma or general education degree (GED)
  • Associate's degree or equivalent from a two-year college or technical school preferred

Certificates, Licenses, Registrations

  • Must have a valid driver's license and be fleet safety certified.
  • ASE certification preferred, but not required

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100

pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

Position is eligible for sales commission based on individual or store performance.

AAPPRS

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Manager (Integrated Controls)

RDO Equipment Co.

Posted 3 days ago

VIEW JOBS 5/5/2021 12:00:00 AM 2021-08-03T00:00 This individual will develop long term partnerships with our customers to build win/win solutions within an assigned territory while promoting all aspects of RDO Integrated Controls in a professional manner. The Integrated Controls Account Manager will be responsible for developing, planning, and executing the strategy for sales of the Topcon product line and associated Machine Control product lines. This position will also be responsible for partnering with the heavy equipment sales force in the assigned stores by coaching, training and mentoring them on the GPS and machine control product lines. Specific Duties Include: * Use company-provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner. * Use of the system should contribute directly to the proposal process, winning the sale, volume, territory awareness, participation, and customer satisfaction. * Effectively understand and use manufacturers' programs and resources to attain acceptable market share levels. * Sell whole-goods, parts, and service as a customer solution and build long term relationships within their territory to maximize customer and company profitability. * Develop a keen awareness of the competition and competitive products, as well as business and industry trends. * Coordinate and/or conduct field demonstrations as well as operate machinery at customer work site * Work in conjunction with Sales Manager and the Sales Support team, responsible for follow-up and expediting of whole good orders. * Accountable for timely follow up on each sale to ensure customer satisfaction. * Coordinating and/or communicating with customers and applicable departments ensuring timely delivery. * Coordinate pickup and delivery of equipment as needed. Work with TOPCON on new or experimental products, training and be the primary contact between TOPCON and RDO Equipment Co. * Ensure that the company/location reputation and image in the community is consistent with RDO Equipment Co. Core Values, and that business relationships with all stakeholders are not compromised. * Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. * Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co. Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. * Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. * Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. * Perform all other duties as assigned by management in a professional and efficient manner. Job Requirements: * 1+ years working knowledge of GPS equipment, preferred * Familiarity with the construction industry or contractors or both. * Excellent computer skills * Excellent customer service ski RDO Equipment Co. Grand Forks ND

Customer Account Manager - Nd/Sd

Advance Auto Parts