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Customer Account Manager

Expired Job

Cowan Systems And Cowan Management Halethorpe , MD 21227

Posted 2 months ago

Customer Account Manager Baltimore, MD
The Customer Account Manager performs in a customer service and sales capacity, responsible for serving as the direct point of contact for active and new customer accounts. Provides information regarding services, resolves all potential issues, initiates further business opportunities, and provides current information regarding service updates associated with assigned customer accounts.
Duties and Responsibilities include but are not limited to:
Build and nurture partner relationships with customers points of contact
Solicit new customers for freight opportunities
Provide customer service requests for current and past services rendered
Manage all account communication in a timely and professional manner
Assist customers in identifying the services to fit their needs and provide information on additional service needs
Source suppliers to meet customer requirements
Maintain relationships to initiate further business
Ability to communicate in excess of four hours via telephone daily
Update and maintain Logistics Management System
Ability to work both independently and within a team
Perform analytical and logistics planning
Proactively identify problems and implement effective solutions
Ability to multitask and organize information to accurately update team on current account status and information
Achieve individual, team, and company goals and objectives

Skills & Requirements:
Ability to work successfully and professionally in a team-based environment
Extremely organized and detail oriented
Exceptional customer service skills with the ability to negotiate rates, sell services, and build professional relationships via telephone
Strong communication (both verbal and written), problem solving, & decision making skills
Bachelors degree

Outstanding benefits, including:
Health, Dental, Vision, Life & Disability
Sick, Vacation, and Holiday PTO
401K Options

For immediate consideration, send your resume to Michelle Morrison, Corporate Recruiting Manager, at !


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Customer Account Manager

Expired Job

Cowan Systems And Cowan Management