Customer Account Manager

Aaron's, Inc Clovis , NM 88101

Posted 4 months ago

Customer Account Manager

We are Aaron's - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job It is a career with purpose.

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

  • Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

  • Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

  • Second up to the General Manager

  • Build authentic customer relationships to support customers in their ownership goals and drive sales

  • Manage the collections process by counseling customers to gain timely lease/merchandise renewals

  • Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

  • Contact customers who have not renewed merchandise agreements

  • Maintain customers contact over the phone and through home visits

  • Update customers information and maintain accuracy

  • Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

  • Clean and certify merchandise in the cleaning station for all merchandise personally returned

  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily

  • Load, secure and protect product in company vehicle

  • Safely operate company vehicle

  • Assist the Sales Team as needed

  • Any other reasonable duties requested by management

Requirements

  • At least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record)

  • Must meet DOT requirements to obtain certification in required states

  • Ability to work schedule of hours varying from 8 am to 9 pm

  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

  • Two years of college or two years of previous management experience preferred

  • High School diploma or equivalent preferred

  • Excellent interpersonal and communication skills

  • High energy with the ability to effectively perform all functions of the store and multitasking effectively

  • Proper telephone etiquette

  • Uphold the Aaron's Brand and protect company assets

  • Maintain a professional appearance

  • Proficient computer skills

Rewards

Team members enjoy access to career training and advancement opportunities, and rewarded with competitive compensation and a comprehensive benefits package, which includes:

  • Paid time off including vacation days, sick days and holidays

  • Medical, dental & vision insurance

  • 401(k) plan with company match

  • Flexible spending accounts

  • Life insurance

  • Disability benefits

  • Stock Purchase Plan

  • Team Member purchase discounts

About Aaron's

At Aaron's we provide sales and lease-to-ownership specialty items relating to furniture, consumer electronics, home appliances, and accessories through its more than 1,800 Company-operated and franchised stores. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career our ability to influence people's lives. We help people "OWN IT", and if you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, military duty, gender expression, genetic information, or any other protected class.

Aaron's is an Equal Opportunity Employer.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Associate

Walgreens

Posted 6 days ago

VIEW JOBS 10/14/2019 12:00:00 AM 2020-01-12T00:00 * Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. * Implements Company asset protection procedures to identify and minimize profit loss. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. * Has working knowledge of store systems and store equipment. * Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Training & Personal Development * Attends training and completes PPLs requested by Manager or assigned by corporate. Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications * Prefer six months of experience in a retail environment. * Prefer to have prior work experience with Walgreens. Walgreens Clovis NM

Customer Account Manager

Aaron's, Inc