Customer Account Lifecycle Analyst - Cary Or Malvern

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Account Lifecycle Analyst to manage a territory's asset records for the lifecycle of the contract and/or T&M service events to ensure accurate books and records and enhance customer satisfaction.

This is a hybrid position in our Tarrytown, NY or Malvern, PA office.

Your Role:

• You will own the order-to-invoice relationship with external customers for asset, service contract and T&M events.

• You will lead improvement and digitalization projects within the organization leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle.

• You will build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling to effectively manage assigned territory.

• You will collaborate with Collections department as needed to facilitate payment from customers for disputed invoices.

• You will conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies.

• You will understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies.

Your Expertise:

• We will consider all levels of experience (BS/BA in business or related field preferred).

• Experience with process improvement, digitalization, project management or similar functions.

• Analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement.

• Understanding of basic accounting and finance principles.

• Ability to work with business analytics tools, conduct data analysis and recommend solutions.

• Proficient with MS Office tools (Excel required; PowerApps preferred).

• Strong interpersonal skills and ability to communicate and work with all organizational levels.

• Strong change management capabilities.

Required Skills, Education and Experience for this position:

• BS/BA in business or related fields.

• Proficient with MS Office tools (Excel required; PowerApps preferred).

• Strong interpersonal skills.

• Demonstrated ownership and accountability.

• Ability to work with all levels of the organization.

• Strong change management capability·

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.