Customer Account Leader

Standardaero Cincinnati , OH 45201

Posted 3 months ago

StandardAero is seeking qualified candidates to fill the position of Customer Account Leader. In this Customer Service role you will be responsible for designated key MRO customer accounts, ensuring their needs and expectations are met. This is a critically important role that directly impacts the success of the company. You will act as a liaison between operations, engineering, materials, sales and the customer. This role requires good working knowledge of the Aerospace MRO market, and requires the technical acumen needed to deal with Gas Turbine component repair customers and operations.

You will be required to perform the following duties:

  • Process orders in accordance with established procedures and processes. Provide telephone and online support for customer inquiries in a timely manner to ensure customer satisfaction has been achieved.

  • Provide quotations, including system generated prices and delivery lead times.

  • Pursue acceptance of quotations in order to prepare for shipment once product is cleared from inspection.

  • Utilizing production schedules, work with operations to maintain current dates on orders and backlog reports with a focus on On-Time delivery, and where this is not possible, advise customers of delays and recovery actions as appropriate.

  • Act as liaison with Finance and Sales to resolve customer queries and payments which would otherwise adversely impact the processing of customer orders or the supply of goods and services.

  • Carry out special duties as assigned.

  • Industry knowledge of general business processes/principles and in particular practices related to customer support activities

  • 5+ years relevant customer support experience in business, sales or other customer facing position.

  • A good working knowledge of Aerospace MRO production management and associated production control systems is a plus, 3+ years of Aerospace MRO Customer Service experience preferred.

  • Must be a US Citizen or a US Permanent Resident.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Representative Account

Team Industrial Services, Inc.

Posted Yesterday

VIEW JOBS 1/17/2019 12:00:00 AM 2019-04-17T00:00 REQUISITION ID: 1129req2261 JOB TITLE: Representative - Account JOB CITY: Cincinnati JOB STATE: Ohio About TEAM Industrial Services: Team Industrial Services, Inc. is the worldwide leader in minimizing equipment and asset downtime, providing specialized industrial on-line maintenance, inspection and repair. We provide critical services to our customers that enable them to maintain and operate their facilities and equipment in a safe and productive manner with over 220 locations throughout the world. At Team, we invest in our employees with the top training and development resources, meeting the needs of the company and the employee. In a constantly evolving industry, Team remains a leader in innovation and service leadership. General Summary The Account Representative is responsible for implementing all sales activities to satisfy customer requests for company contract services within assigned customer base or region. Responsible for obtaining customer orders, administration of company approved uniform pricing policy and works as a liaison between the customer and branch operations group to assure complete customer satisfaction. In most cases will include all service lines. Essential Job Functions * Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern * Adheres to and is a champion of TEAM's Core Values * Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule. * Adjusts content of sales presentations by studying the customers' historical sales or needs. * Focuses sales efforts by studying existing and potential customers. Submits orders by referring to price lists and product literature. * Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, three-month rolling sales forecasts (updated and submitted weekly) and monthly and annual territory analyses. * Produces and submits written proposals and quotations in pursuit of business opportunities using: * Standard rates and pricing parameters as set forth by upper management; deviation from established rates requires management approval. * Bid calculation sheets for fixed price and/or unit price quotes using technical and execution detail input from Operations Manager. * Coordinates the dispatch of crews and resources to support the contracted work with the Operations Manager responsible for servicing the site. * Provides job specific dispatch documents to support crew assignments. * Generates draft invoice documents and submitting to administration for data entry into the Invoicing System within three (3) business days of the completion of the job. * Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules and marketing techniques. * Recommends changes in products, service, and policy by evaluating results and competitive developments. * Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management. * Prepares customer's personnel, contractors, and other trade factors with product knowledge and selling skills by conducting and/or participating in sales promotion and educational meetings. * Provides historical records by maintaining records on area and customer sales. * Has good working knowledge of all company products and services that are available to our customers. * Follows up with accounts that are not current, requests payment, and keeps Branch Manager informed Job Qualifications * High school diploma or equivalent required * Bachelor's Degree will be accepted in lieu of 2 years' experience * Requires four (4) years equivalent practical experience * Must have knowledge of the respective service line and industry * Must possess comprehensive knowledge of financial report structures * Must be able to report reliable data by auditing the flow of data, developing check points and controlling credibility of company data * Must possess a valid driver's license * Travel requirement 25% - 50% Work Conditions * May be provided with office or cubicle space when working out of branch location. * Field duties require outdoor work in a plant atmosphere. * Interaction with other crew employees, as well as supervisors and client personnel. * Working in plant and/or shop areas around production machinery with extreme noise levels. * Must be able to wear safety equipment as required by the safety department for personal protection. * May be at more than one job site in a day and must be able to tolerate climate changes. * May be required to travel out of town on a periodic basis Physical and Mental Requirements * Ability to lift and carry 25 pounds * Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively * Ability to sit for prolonged periods of time with or without reasonable accommodation * Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties * Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations This job description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. TEAM Industrial Services, Inc. strictly prohibits discrimination against applicants, employees, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local laws. TEAM's Core Values Safety First / Quality Always – In everything we do Integrity – Uncompromising standards of integrity and ethical conduct Service Leadership – Leading Service Quality, professionalism and responsiveness Innovation – Supports continuous growth and improvement Pride and Respect – For our customers, for each other and for all our stakeholders Teamwork – Global teamwork and collaboration Team Industrial Services, Inc. Cincinnati OH

Customer Account Leader

Standardaero