Customer Account Executive (Dap) Eastern Region - North America (Remote)

Customer Account Executive (DAP) Eastern Region

• North America (Remote)

Wherever you find ambitious companies investing in their people, you'll find Learning Pool

Learning Pool is among the fastest growing workplace e-learning companies in the world, servicing more than 1200 customers and millions of learners globally. Our learning platform offers global businesses a smarter way to prepare their people to perform by using intelligent data to deliver personalized learning experiences at scale. Committed to data-driven outcomes, we ensure our customers can use learning to produce a highly skilled workforce, new competitive advantages, and an organization prepared for whatever the future might bring.

Learning Pool is a Platinum Investor in People award-winner, listed in Great Places to Work and has earned a coveted spot on the 2023 Best Workplaces for Women. We are also very proud to be a B Corp certified organization. As a B Corp company, we have joined a community of like-minded businesses committed to using their power to make a positive impact on the world.

Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.

So, if you've got what we're looking for and the desire to join a team that values creativity and empowerment, then get in touch.

About the role

We are looking for a dynamic Customer Account Executive to join our growing Enterprise team.

Our Customer Account Executives (CAEs) play a crucial role in building long-term, transformational customer relationships, across a broad range of private and public sector customers.

Key to this is your ability to effectively manage an assigned territory of existing Learning Pool customers, engaging and growing our network of individual relationships. By understanding each customers' strategy and key requirements and collaborating with subject matter expert colleagues, you'll have opportunity to achieve significant growth within your account base.

For more information about our benefits and why you should join learning pool, read more here: https://learningpool.com/why-work-for-learning-pool-us/.

Location:

North America

• Eastern Region

Applicants must reside in the United States.

We are unable to accept H1B Visa applicants at this time.

What you will be doing

Responsibilities will include:

Renewal and Expansion

• Develop territory and account plans in collaboration with your leader in order to deliver growth across your account base.

• Active growth prospecting within your account base using a cadence software, stakeholder expansion and other methods.

• Plan and prioritize your book, activities, and meetings to ensure you are focused on your best opportunities.

• Focus on renewing and expanding your customers early or on-time.

• Understand and deliver Learning Pool's value proposition.

• Be process driven with regard to the sales cycle.

• Work with finance and legal teams to support the business with contracting, invoicing, and payments.

• Demonstrate sales operational excellence by using our CRM to track activities and accurate forecasting.

Trusted Partner Relationships

• Understand your customer's business and objectives through detailed and ongoing discovery.

• Invest in meaningful relationships with economic buyers and champions in your accounts by providing future strategy insight and value led ROI on their business and market.

• Work alongside the customer success team to ensure we are delivering on the customer's current strategy to foster future growth.

• Be open, collaborative, and customer-focused in all communications and transactions both internally and externally.

Who we are looking for

The successful candidate will demonstrate:

• Sales experience: You will have extensive experience (minimum 4 years) in a sales role, working to targets. This experience will be with Enterprise B2B SaaS products.

• Proven track record: You will have proven your ability to work with enterprise level customers (6000+ employees)

• Commercially driven: You will be focused on delivering timely renewals and customer growth, along with planning and managing pipeline for your account base.

• Communications: You will have strong communication and interpersonal skills with an aptitude in building relationships with professionals of all organizational levels

• Service orientation: You will have the confidence, knowledge, and skill to facilitate broad-ranging conversations with customers and senior stakeholders on the benefits of Learning Pools products to support their organisational future strategy.

• Presentation skills: You will be able to present complex information concisely and clearly to audiences ranging from senior management teams, learning and development professionals and end users.

• Organisational skills: You will have exceptional attention to detail as this will be essential to ensuring you keep tasks on track and take ownership for ensuring Learning Pool commitments are met.

• Building relationships: You will be able to work with the wider Learning Pool team to ensure customers receive the full benefit of working with an innovative and customer-focused partner.

• Innovation: You will have a focus and passion for continuous improvement, constantly ensuring that our practices, approach, and interactions are optimised and the best in the market

Although not essential, it would be advantageous to have the following experience:

• Experience with large ERPs, HRMs, and CRMs especially SAP or Oracle

• Experience in Change Management, Business Process management, Digital Transformation and large system implementations

• Familiar with Software development lifecycle, Lean and Agile methodologies

• Experience working in the Learning Technologies industry

Working at Learning Pool

With over 450 people across seven offices globally, the Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.

Learning Pool is a Platinum Investor in People, listed annually in the Great Places to Work for and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards. In addition, the Group is the only Strategic Leader offering Lower Total Cost of Ownership solutions in the 2022 Fosway Digital Learning 9-Grid.

Working Environment:

This job operates in a professional home office environment. It is expected the employee has a separate dedicated working space within their home. This role routinely uses standard office equipment and productivity tools such as computers, phones, email, instant messaging, Google collaborative tools, and project management platforms.

Mental Requirements:

Judgment, reasoning and decision-making, interpersonal interactions, memorization, strong organizational skills, math skills, simple and complex reading and writing, critical problem solving, significant attention to detail, critical thinking, and development of action plans.

Physical Demands:

While performing the duties of this job, the employee is regularly required to see, talk, and hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Long hours working at the computer, using a mouse, and a keyboard.

Learning Pool is an equal opportunity employer.

If you experience any problems with submitting your application, please contact jobs@learningpool.com.

Closing date for receipt of applications is 5:00 PM EST, April 3, 2024