Customer Account Coordinator - Madera

Your Job

Georgia-Pacific is seeking a Customer Account Coordinator supporting our Madera, CA box plant facility. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Service Representative creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.

Location: This role is a hybrid schedule and seeking candidates in a reasonable proximity to Madera, CA

Our Team

Our team is a well-rounded and developed team with a high level of experience and knowledge with corrugated boxes. CSRs thrive on efficiency and communication in a fast-paced environment. We are looking for someone to join our team who takes pride in their work and can handle a fast-paced working environment!

What You Will Do

• Manage customer accounts through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied

• Create and maintain spreadsheets to track inventory, order status and other customer and production-related data

• Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements.

• Coordinate shipments of products with the shipping department

• Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers

• Manage inventories for effective production review and planning

• Accounts payable/receivable duties

• This role is not open to sponsorship*

Who You Are (Basic Qualifications)

• 2 years of customer service experience

• Proficiency in Excel and Outlook

• Experience with record-keeping management/documentation

• Flexibility to work a schedule needed to support the business, including a hybrid schedule, overtime, and weekends as needed

• Willingness to travel 5-10% of the time as required

What Will Put You Ahead

• Administrative experience in manufacturing, logistics, industrial, distribution, and/or manufacturing environments

• Corrugated or Packaging industry experience

• Associate's degree or higher

• Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing

• Working knowledge of KIWI, our internal system

For this role, we anticipate paying $26-$29 per hour. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based

packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf