Customer Account Advisor

Aaron's, Inc Hendersonville , NC 28739

Posted 2 weeks ago

Customer Account Advisor Job ID C0302YG Date posted 03/11/2019

141 Linda Vista Dr


North Carolina



We are Aaron's - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job It is a career with purpose.

Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

  • Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.

  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone

  • Sell customers on the benefits of timely lease agreement renewal payments

  • Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals

  • Assist with merchandise returns and guest deliveries as directed by management

  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned

  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily

  • Load, secure and protect product in company vehicle

  • Safely operate company vehicle

  • Assist the Sales Team as needed

  • Any reasonable duties requested by management


  • At least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record)

  • Must meet DOT requirements to obtain certification in required states

  • Ability to work schedule of hours varying from 8 am to 9 pm

  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

  • Two years of retail/customer service experience preferred

  • High School diploma or equivalent preferred

  • Excellent interpersonal and communication skills

  • High energy with the ability to effectively perform all functions of the store and multitasking effectively

  • Proper telephone etiquette

  • Uphold the Aaron's Brand and protect company assets

  • Maintain a professional appearance

  • Proficient computer skills


Team members enjoy access to career training and advancement opportunities, and rewarded with competitive compensation and a comprehensive benefits package, which includes:

  • Paid time off including vacation days, sick days and holidays

  • Medical, dental & vision insurance

  • 401(k) plan with company match

  • Flexible spending accounts

  • Life insurance

  • Disability benefits

  • Stock Purchase Plan

  • Team Member purchase discounts

About Aaron's

At Aaron's we provide sales and lease-to-ownership specialty items relating to furniture, consumer electronics, home appliances, and accessories through its more than 1,800 Company-operated and franchised stores. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career our ability to influence people's lives. We help people "OWN IT", and if you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, military duty, gender expression, genetic information, or any other protected class.

Click here for a Realistic Job Preview!

Aaron's is an Equal Opportunity Employer.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Account Billing Rep

Adventist Health System

Posted 1 week ago

VIEW JOBS 3/18/2019 12:00:00 AM 2019-06-16T00:00 Job Description Description Patient Account Billing Representative AdventHealth Hendersonville Location Address: 100 Hospital Dr, Hendersonville, NC 28792 Top Reasons To Work At AdventHealth Hendersonville * Community Involvement * Located in the beautiful mountains of Western North Carolina * Great Benefits * Co-workers that feel like family * Faith Based Work Hours/Shift: Full Time - Days You Will Be Responsible For: * Runs & reviews 72 hour reports in CPA, two to three times each week * Sends work items to appropriate departments, using job aid for proper wording. * Works CPA queues within time frames designated: * Daily: work item to be verified, outpatient overlap; * Bi-weekly: claim holding general pending update, attention needed; * Weekly: update needed on claim, all others. * Interacts with PFS staff, hospital personnel, and corporate representatives in a helpful manner, demonstrating expertise and professionalism. * Reviews SSI errored paper claims, validating and printing for mailing to payers. * Ensures compliance with billing policies, making no changes to body of claim in SSI unless approved in the job aid. * Reviews SSI errored secondary/tertiary claims daily based on facility & alpha split, correcting and validating claims in preparation for daily submission. * Sends work items to appropriate departments, using job aid for proper wording. * Reports ongoing problems to management or SSI to eliminate repetitive errors. Strives to continually improve validation rate. * Report any problems outside the normal work flow to SSI customer service or local IS team, as appropriate. * Calls insurance companies if payment is delayed, ascertaining what is necessary to get claim paid and following up to make sure they have necessary information to pay claim. * Consistently uses online resources for claim follow-up and payor policy changes. * Processes correspondence and emails in a timely manner and completes necessary actions. * Identifies claim denials where appeals are not needed and adjusts appropriately. * Maintains aging of accounts within corporately defined goals. * Makes appropriate decisions for resolution of unpaid claims. * Ensures compliance with billing policies, making no changes to body of claim in SSI unless approved in the job aid. * Interacts with billing staff, hospital personnel, and corporate representatives in a helpful manner, demonstrating expertise and professionalism. * Accepts and performs other duties as assigned. Qualifications What You Will Need: * High school graduate or equivalent. * Proficient in ten-key entry * Experience with medical terminology, insurance reimbursement, ICD-10 and CPT coding preferred. Job Summary: Reviews all 72 hour and OP to OP overlaps for possible combining according to policy. Works in other areas as assigned. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Adventist Health System Hendersonville NC

Customer Account Advisor

Aaron's, Inc