Custom Solutions Manager

Franklincovey Salt Lake City , UT 84101

Posted 7 months ago

Job Description:

Title: Custom Solutions Manager

Reports to: VP of Passholder Experience

Job Summary

The Manager of Custom Solutions is responsible for leading the team that provides customization of FranklinCovey solutions as a paid service to our All Access Pass clients. The purpose of the Custom team is to:

  • Extend our ability to win clients and grow revenue and profit related to All Access Pass (AAP).

  • Act as the "Scout Team" for FranklinCovey product development.

  • Deliver a world-class service experience.

Essential Job Functions

  • Develop strategy for on-going improvement of FranklinCovey's ability to deliver the highest quality custom materials.

  • Work with client companies directly to identify and deliver customizations of FranklinCovey solutions within their training contexts. This is a player-coach role.

  • Ensure that all custom products incorporate best practices in adult learning theory.

  • Ensure final project deliverables are the highest quality.

  • Work as a key partner with the sales team.

  • Hire, manage, engage, develop the custom team of full time and contract employees.

  • Create and oversee all custom operations and processes.

  • Own the overall custom budget, deliver consistent revenue, and operate at breakeven or better.

Job Requirements


  • Minimum of 4 years of experience developing learning materials from conception through delivery for a variety of organizations/contexts. Demonstrated experience solving complex learning problems through innovative instructional design.

  • Minimum of 4 years in client-facing roles, such as consulting, sales, account management, or business development

  • Exceptional communication skills

  • Proven collaborator across many roles and people

  • Strong management and leadership skills, ideally with experience overseeing a revenue-driving professional services team

  • Ability to develop process while juggling lots of moving pieces

  • Passion for learning, development, training, and helping people see their potential

  • "Achiever with Heart"

Company Information

FranklinCovey is a global company specializing in performance improvement. We help organizations achieve results that require a change in human behavior. Our expertise is in seven areas: Leadership, Execution, Productivity, Trust, Sales Performance, Customer Loyalty, and Education. Our mission statement is "We enable greatness in people and organizations everywhere". We fulfill this mission by hiring "Achievers with Heart".

Visit our website at

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Custom Solutions Manager