At National we pride ourselves in having a world class team that champions growth, diversity and operational excellence. We're creating an environment that inspires an insatiable desire to learn, stretch and do things better every day. A key success of National is our extraordinary custom quote team that is committed to going above and beyond to exceed our customer's expectations. In delivering great service, we recognize that each time we interact with our customer's we must work to balance the needs and interests of all parties in order to ensure a win/win for each.
We are seeking individuals to be key players on our team to share in the success of our hard work and extraordinary efforts. This role offers exposure to a wide range of business operations and an opportunity to gain a solid knowledge base of our entire organization. We are looking for our next Custom Quote Specialist, is it you?
Primary responsibilities for this role include:
Collaborate with Sales Operations, Sustainability, Engineering and Operations to ensure timely, accurate and creative product solutions in response to opportunities and project requests Conveys ideas and facts verbally and written, utilizing terminology our customers understand.
Manage and process complex internal and external quote inquiries and issues related to product modifications/special requests
Build and maintain relationships with field sales and our supply partners to strengthen relationships with our customers.
Required business skills:
Ability to work and thrive in a fast-paced structured environment where 90% of time and effort is focused on managing, responding and taking action on customer interactions. Our environment consists of high standards we hold ourselves to including performance metrics and goals based primarily on availability to provide immediate customer support and resolution.
Cultivates and fosters relationships based on trust and respect with our customer's, team and business partners.
Demonstrates continued growth and is highly motivated to learn and exceed expectations.
Goes above and beyond to take the initiative to gain a deeper understanding of our service offerings, products and processes.
Asks clarifying questions to ensure a complete understanding of each situation in an effort to move toward a satisfactory resolution.
Articulates fact-based information, by documenting in a clear and specific manner.
Knowledge of the office furniture industry preferred and customer service experience desired.
Kimball International, Inc.