Custom Order Specialist

We are looking for a motivated and detail-oriented Custom Order Specialist to join our dynamic team. The ideal candidate should be customer-focused, ambitious, and possess a thorough understanding of the custom jewelry industry. This role involves overseeing the end-to-end Custom Order Process, maintaining effective communication with vendors and customers, and ensuring a seamless and positive customer experience.

Key Responsibilities:

• Manage special order requests from start to finish, serving as the key point person for customers, vendors, and internal teams.

• Monitors order statuses, ensures quoted time frames are maintained, and addresses any potential issues that may arise.

• Calculate and quote prices.

• Accurately submit and verify custom orders with vendors within specified timeframes.

• Create and manage purchase orders, ensuring timely confirmation, delivery, and proper invoicing and payments.

• Facilitate vendor compliance with product quality and on-time delivery standards.

• Cultivate a positive customer experience (internal and external stakeholders) throughout the entire process.

Qualifications:

• 1+ years of experience in the jewelry industry.

• 1+ years of experience specifically with custom jobs.

• Basic understanding and ability to read CAD's.

• Able to work autonomously.

• Strong multitasking abilities with a keen attention to detail.

• High sense of urgency and initiative.

• Excellent communication skills.

• Ability to adapt to a dynamic and fast-paced work environment.

• Must be able to work some Saturday shifts remotely.

The pay range for this opportunity is $27.00 - 30.00 per hour. Final pay rate shall be determined and is based on experience and qualifications.

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