Custom Business Solutions Coordinator-Prs

The primary responsibility of this position will be to handle processing of new lines, renewals and endorsements for all Custom Solutions products including Workers Compensation, and Group Personal Excess. The Customer Service Representative will partner with our Custom Solutions Underwriters to provide accurate policies and certificates, incorporate compliance practices, resolve premium discrepancies and prepare accounts for renewal.

Competencies/Performance Skills required:

Strong attention to detail

Quality driven

Strong math skills

Excellent communication skills, verbal/written and interpersonal

Ability to complete multiple tasks and balance multiple priorities efficiently

Ability to adapt and learn new systems and applications

Excellent customer service skills

Strong time management and organizational skills

Personal accountability

Team player with the ability to work independently

Excellent problem solving/troubleshooting and decision making skills

Ability to build and maintain customer relationships

Results oriented; ability to manage expectations for delivering tasks and assignments

Self motivated and enjoys working in a fast paced environment

Innovative/forward thinker

Technical Skills:

Strong PC skills including proficiency in Word and Excel

Knowledge of Commercial processing systems including CUW, WIP, E-premium, Customarq, APEX a plus but not required