Custom Audio Tech Support

Abt Electronics has an immediate opening for the position of Custom Audio Support Representative. This is an in-house position (not remote) at our office located in Glenview, IL. We are a family-owned company that has been in business since 1936 and continues to experience strong growth year after year. Abt Electronics specializes in electronics, appliance & furniture sales, delivery, installation, and servicing all the products we sell. We are a perennial winner of the Chicago Tribune's Top Workplace Award. We are looking for a highly motivated, flexible & friendly Custom Audio Support Representative to join our team. If this is you, we want to hear from you!

Primary duties include:

• Assist customers over the phone with their home electronics service needs

• Basic troubleshooting & tech support for consumer electronics

• Process returns & exchanges

• Create service tickets to document customers' needs & dispatch techs to customers' homes

Job Requirements:

• Basic operational knowledge of consumer electronics

• Strong computer skills

• Ability to take initiative & make decisions

• Approachable & outgoing personality

• Scheduling includes night & weekend hours

• Bi-lingual a plus

• In-person position

We offer our team members:

• Hourly rate starting at $24.00 or more based upon experience

• Yearly performance review

• Potential for advancement

• Medical/Dental (Blue Cross and Blue Shield PPO Network) & Vision (VSP)

• 401(k) (Charles Schwab) which includes a matching program

• Life & Disability insurance (Lincoln Financial)

• Generous Paid Time Off/Sick Pay Program

• Continued training & career development

• Employee discounts on all products we sell

• Performance-based bonus programs