Custom Assembly Technical Specialist

"A Great Place to work."

At Werner Electric Supply, you'll join a growing and innovative distributor of electrical products, services, and solutions that consistently ranks as one of the top electrical distributors nationwide. As an employee of Werner Electric Supply, we're committed to you and improving our workplace. You'll receive training and development, recognition for your hard work and successes, and opportunities to volunteer so you can positively-impact our customers and community. You matter to us, and we strive to retain our employees by providing career options, strong benefits, and a competitive compensation package.

Summary: The Custom Assembly Technical Specialist creates detailed work orders, quotations and instructions based on customer specifications, providing technical expertise and support to customer and internal teams.

Minimum Requirements

• High School Degree is required.

• 2-5 years' relevant experience working with electrical products.

• Previous experience interpreting customer electrical and mechanical designs and specifications.

Duties & Responsibilities

• Create work orders and instructions based on customer specifications and lead lines. Cross-reference with bill of materials (BOM) and requests for quotes (RFQ), collaborating with strategic vendor partners.

• Manage and monitor all quotation requests including but not limited to quote entry, quote tracking and follow up (win/loss), and margin gain.

• Upon award of order, execute project set-up, including but not limited to securing project special pricing agreements (SPAs) from vendors, compiling price files, and transitioning to CSR for order entry/release.

• Create and maintain work order templates.

• Build and maintain relationships with vendors, Product Managers, Pricing, Purchasing, Account Managers, Customer Service Representatives (CSRs) to ensure operational and customer expectations are met.

• Provide technical expertise and pricing support to CSRs on products as required.

• Investigate and resolve issues related to Custom Assembly (CAS) processes including, but not limited to: work order templates, work orders, standards, order forms, quality issues, scheduling, adjustments, and stock levels.

• Compile submittals, operation and maintenance manuals (O&Ms) and other product documentation for customers.

• Coordinate with purchasing and pricing departments throughout the sales process.

• Provide estimated dates of delivery to customers and/ or CSRs based on knowledge of CAS & warehouse processes.

• Serve as the primary contact for sales, operations and CAS leadership to expedite orders through the CAS department.

• Collect, analyze, and disseminate data relative to errors and performance. Provide guidance on trends to meet department goals.

• Work closely with custom assembly build team to ensure builds meet customers' expectations electrical codes.

• Provide post-sales support to customers including ensuring customer required dates are met, assisting with customer escalated issues, quality checks, and expediting issues to appropriate internal and vendor partners.

• All other duties assigned.

Company Overview

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we're a "Great Place to Work."

Employee Benefits

• Medical and Dental Insurance

• Short & Long-Term Disability Insurance

• Life and AD&D Insurance

• 401(k) Retirement Plan with company match

• Paid holidays, vacation, personal, and sick days

• Pet Insurance

• Identity Theft Protection

• Accident Insurance & Critical Illness Coverage

• Tuition Reimbursement

• Annual bonuses and merit increases based on performance

• Employee Assistance Program (EAP)

• Wellness Programs

• Career Development & Leadership Training

• Vision

• Paid Parent Leave

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.