Custodian | Full-Time

POSITION OVERVIEW

Custodian team members are responsible for ensuring a clean and safe environment for employees and clients. This position cleans the contact center floor, restrooms and offices as well as ensuring basic building maintenance. Custodians are responsible for project cleaning and any other employee identified needs. The ultimate responsibility of custodians is to ensure that employees and clients are impressed with the cleanliness and upkeep of the facility.

• POSITION RESPONSIBILITIES

WHAT IS A CUSTODIAN AND WHAT DO THEY DO ALL DAY?

In addition to being an all-around asset to the team, custodians are responsible for a positive employee and client experience by ensuring that facilities are clean, organized and maintained. In this role you will be responsible for a variety of cleaning and building maintenance tasks that involve use of hazardous chemicals and heavy lifting. Some specific responsibilities include:

• Sanitizing high traffic areas as well as common areas

• Empty wastebaskets and remove trash from building daily.

• Dust furniture and surfaces weekly.

• Polish stainless steel surfaces and clean entrance glass daily.

• Dust, mop, and vacuum floors daily.

• Thoroughly wet mop hallway/public area floors weekly.

• Remove and replace bulbs as needed.

• Pick up trash and sweep exterior entrances.

• Clean restrooms and wet mop restroom floors

• Wet clean and disinfect surfaces and fixtures daily.

• Refill restroom soap, tissue, towels.

• Provide restorative services when emergencies arise, to include working alternate hours.

• Move, assemble and maintain office furniture.

• Assist IT Desktop Support with movement of computers for new turn-ups.

• Hang pictures, posters and other wall hangings as required.

• Pro-actively seek opportunities to improve cleanliness, appearance and operation to further enhance the guest's experience.

NOTE:

This job will require: bending, stooping, reaching, standing, lifting, walking, climbing, pushing, pulling and repetitive tasks. Custodians must be able to lift and handle objects weighing 50lbs or more in a safe manner (repeatedly) as well as standing (in place or moving) up to 100% of their shift.

CANDIDATE QUALIFICATIONS

This is an entry level position with minimal qualifications. Basic requirements include the ability to take direction and self-motivate to accomplish the needs of the facility while maintaining courteous and effective working relationships with others.

A few other things we are looking for in an applicant:

• You are highly reliable with willingness to learn and acquire new skills

• You enjoy talking to people and helping them resolve any frustrations they may be facing

• You have the ability to multi-task in a fast-paced environment

• You exhibit professional communication & customer service skills

• You exhibit exhibit tact, good judgment, honesty, and a high sense of responsibility when dealing with others.

• You have a high school diploma or equivalent

• You are proficient with basic PC skills

• You are able to read, speak and understand English to use chemicals and to communicate with employees

• Janitorial and/or maintenance experience is preferred but not required

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Vision Coverage Options

• Paid Time-Off

• Regular Raises

• Work-at-Home Opportunities

• Advancement Opportunity

• Fun, Engaging Work Environment

• Casual Dress Code

• Cash and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI (www.mci.world) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

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The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.