Account Manager - Education Services
The Account Manager is responsible for developing, planning, organizing and cost controlling procedures to ensure compliance with customer specific contract requirements for multiple accounts with multi-site locations and customers. The Account Manager is responsible for multi-site performance of services to the customer(s); and ultimately retention of those customer(s) as a client(s). Has direct responsibility for supervising custodians for the accounts(s), staffing all shifts with supervisors and service personnel including hiring and training. It is imperative the Account Manager implements quality control programs, controls inventory for the sites, and works with the customer(s) personnel at the site to address and make an action plan for any service issues. The Account Manager must also perform the following duties personally or through other supervisory personnel; overseeing inspections, quality control, scheduling of periodic work and inventory control of equipment and supplies at the account(s).
Leads custodians on a day to day basis to ensure that services are performed as contracted and at the intended profit margins.
Interact with customer(s) contacts daily to obtain feedback on services.
Troubleshoot potential problems and concerns.
Ensures the follow through of the corrective action plans to guarantee satisfactory resolution of customer complaints and needs.
Implement and manage the company's quality control monitoring and safety programs.
Ensure compliance with company policies and procedures and all federal, state and local government regulations.
Review labor variances, budgets, costs, chargebacks and inventory control records to ensure labor and supply are within budget while delivering exceptional customer service.
Job duties may be modified at any time.
A High School Diploma or (GED) is required.
Must have a minimum of 1 - 3 years of operational experience in managing hourly and supervisory personnel.
Working knowledge of OSHA safety regulations and chemical handling/storage procedures is a plus.
Experience in a janitorial setting is a plus
Coral Gables, FL 33146 US (Primary)
ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)