Cust Svc Rep

Bass Pro Shops Altoona , PA 16602

Posted 3 weeks ago

Position summary:

Position assists our customers when they come in to pick up their unit by explaining and demonstrating the operation of the boat, motor, trailer or ATV. Position is additionally responsible for checking in boats when they are delivered to the dealership.

Position responsibilities:

1.Support a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.

2.Print daily delivery schedules to prepare for that day's assignments.

3.Inspect all boats scheduled for delivery and report the condition of the unit on a check list to the Service Manager.

4.Verify unit's serial number and confirm all accessories have been installed.

5.Check all rigging and mounting instructions against the work order for proper installation.

6.Contact the customer with any questions or delays in the order and confirm the delivery date and time.

7.Inspect the detailing of the unit prior to delivery.

8.Stage the unit for delivery at the scheduled time of pick-up.

9.Greet customers at time of delivery and take to them to the Business Office for completion of required paperwork.

  1. Explain to customer how the unit operates and where accessories have been installed.

  2. Complete the warranty packet for each unit, review the unit's packet of information provided and explain warranty.

  3. Place follow up call to the customer with in one week of delivery.

  4. Greet delivery drivers to help unload new units received at the dealership.

  5. Check in units by verifying serial numbers on each unit against invoice.

  6. Once bar codes labels have been printed, place bar codes on units received.

  7. Assist with physical inventories.

  8. May be required to serve as back up to Service Writer and / or Warranty Clerk positions.

  9. Maintain a clean and professional work area.

  10. Follow all Company Policies and Procedures.

  11. Perform other duties, assignments and responsibilities as needed.

Education and/or Experience

High School education or equivalent experience

Mathematical Skills / Reasoning Ability

Ability to complete simple math calculations

Communication Skills

Ability to communicate in a friendly and professional manner to our customers and other associates

Physical requirements

Able to lift up to 50 pounds

Able to work in non-air conditioned environment

Other Knowledge, Skills and Abilities

Ability to establish and maintain effective working relationships with Management, coworkers and customers

Ability to operate computer system

Bass Pro Shops

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Rep I Part Time

Ward Transport & Logistics

Posted 3 weeks ago

VIEW JOBS 10/9/2020 12:00:00 AM 2021-01-07T00:00 The General OfficeCustomer Service Representative ensures the customer is always serviced first and receives the type of attention that makes them want to do business with Ward. She/he grows our business through customer retention while balancing costs by performing clerical duties efficiently and also supports operations and sales in accordance with the corporate Desired State. DUTIES AND RESPONSIBILITIES: * Answer telephones in accordance with Ward standards. Heavy telephone work averaging 80-100 pick- up call a day. * Serve customers by coordinating problem resolution between customers, Territory Sales Managers, and Operations personnel. * Accurately schedule pick up with our Ward Extended Network by following the proper procedures in the customer service tool box. * Escalate customer problems timely to Team Lead for assistance. * Must participate in Ward Assured Department program to meet monthly goal. * Act as the one-stop customer contact for various individual customers as requested by territory sales managers. Daily monitor/trace accounts as assigned by the Customer Service Manager. Regular communication with territory sales manager and / or customer is required. * Provide internal customer service to personnel from other departments and service center locations. * Accurately perform clerical support duties as required including typing correspondence, maintaining files. * Demonstrate personal reliability by consistently meeting attendance / punctuality commitments. * Support teamwork by cooperating with others and willingly putting forth effort to achieve Company goals. Establish and maintain good working relationship with other team members. * Fully support all technologies and processes, introduced by Ward, that are intended to improve efficiencies and/or the customer experience. Support would include adherence to training programs, guidelines and processes associated with these systems. To apply please email your resume to Job Requirements: REQUIREMENTS: * Must be extremely customer focused with good people skills. * Must have excellent communication skills and telephone etiquette. * Must have previous clerical experience in a business atmosphere. * Must have proficient data entry skills with high attention to detail. * Previous experience in the motor carrier industry is desirable. * Ability to work required hours (night shift, overtime if applicable) and travel if necessary. * Ability to participate in and pass employers pre-employment and on going random drug/alcohol testing program. This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change Ward Transport & Logistics Altoona PA

Cust Svc Rep

Bass Pro Shops