Cust Care Rep I

Kelly Services Midland , GA 31820

Posted 2 months ago

Kelly Serviceshas been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are proud to offer a several contract positions to work as an Customer Service Representative in a Healthcare

Fortune 500corporation located in Midland, Georgia .


Pay Rate: $15.00 per hour

Start Date: 11/05/2018 - 02/01/2019 - contract position

Hours: Monday-Friday and some overtime Saturday work if necessary. Available to work up to ten hours a day. Schedule could be anywhere from 8am to 7:30 pm

The Customer Service Representative is responsible for providing advanced customer service support via telephone or written communication.

Job Description:

  • Responsible for successfully completing the required basic training.

  • Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

  • Must pass the appropriate pre-employment test battery.

  • Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

  • Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis.

  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

  • Researches and analyzes data to address operational challenges and customer service issues.

  • Provides external and internal customers with requested information.

  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting.

  • limited knowledge of company services, products, insurance benefits, provider contracts and claims.

  • Seeks, understands and responds to the needs and expectations of internal and external customers.

  • Required to meet department goals.

Job Requirements:

  • Must have a High school diploma or equivalent.

  • 1 year of Customer Service Call Center is require experience.

  • Previous health insurance industry experience preferred.

  • Advanced benefits, claims processing or membership knowledge preferred.

  • Strong computer skills plus good communications skills.

  • Excellent attention to detail, organized and the ability to multi-task.

Why Kelly?

As a Kelly Services candidate you will have access to numerous perks, including:

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies

  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career

  • Access to more than 3,000 online training courses through our Kelly Learning Center

  • Weekly pay and service bonus plans

  • Group- rate insurance options available immediately upon hire*

*Available for purchase and administered by a designated third-party vendor


Important information: This position is recruited for a National Kelly Recruiter, not your local Kelly office. Please submit your resume to be considered for this position by pressing the

SUBMIT RESUME button below. Please email for any additional questions about the job posting.

Why Kelly


?

At Kelly

Services , we work with the best. Our clients include 95 of the Fortune

100 companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.


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