Curriculum Developer- Business Analytics

Servicenow Orlando , FL 32801

Posted 5 months ago

Curriculum Developer- Business Analytics

Location(s): San Diego, CA; Philadelphia, PA: Orlando, FL

This position reports to: Curriculum Manager, Training and Certification

ServiceNow makes the world of work, work better for people. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

The ServiceNow Training and Certification organization is highly adaptable, innovative, and constantly evolving. We are passionate about our products, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

What you get to do in this role:

  • Create and develop technical course content (across multiple products) at a variety of skills levels and personas in instructor-led course, digital (eLearning), simulator environments and/or videos.

  • Working as an experienced Curriculum Developer, you will be part of a team that ensures the success of new and existing courseware.

  • Familiarize yourself and become a subject-matter expert (SME) for several products and stay up-to-date on release changes by participating in pre-release knowledge sessions and stakeholder workshops.

  • Complete course updates for existing content for every release by completing detailed analysis of delta changes, edits, template updates, and the use of graphics and iconography.

  • Update class instances and set-up data packages of ServiceNow for each release.

  • Perform and manage QA and feedback of content, including technical labs and simulator tasks.

  • Be a valuable team player that interacts with the technical project coordinator, Instructors, and cross-functional work teams, key stakeholders, and subject matter experts to develop course specifications and gather course content.

  • Create certification exam materials, including scenarios, multiple-choice, and other item formats for use in testing knowledge.

  • Travel up to 20% (worldwide) per year.

In order to be successful in this role, we need someone who has proven experience:

  • 5-8 years previous technical training/eLearning/instructional design experience (Preferred).

  • 5-8 years hands-on experience implementing or has participated as an implementation team member for a ServiceNow installation.

  • Worked as a successful field consultant in collaboration with partners and customers.

  • Knowledgeable in data structures and fluent in a data query language( preferred).

  • Able to query data and generate aggregate summaries and historical trends using a reporting tool (preferred).

  • Experienced with a business intelligence software to visualize business process data against organizational goals.

  • Understands the concept of performance measurement and KPIs to track and improve organizational performance.

  • Background in statistics or data science is a plus.

  • Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language (preferred).

  • Experience in Agile or rapid development and quick turnaround of training deliverables.

  • Develops and uses graphics, templates, and icons throughout instructional design work.

  • Operates with a high performance, Growth-Mindset attitude that results in flexibility, creativity, and wiliness to work independently by displaying dependability and accountability of meeting deadlines and contributing to problem solving.

  • Incorporates measurement and assessments into all learning content.

  • Constructs quality content for technical training based on industry design standards, processes, and incorporating user and stakeholder feedback.

  • Produces artifacts throughout the design process for each course or certification assessment project (Examples include - scoping training request documentation, storyboards, project plans, sprints, scripts, eBooks, course outlines, data sheets and marketing copy.)

  • Utilizes effective project management techniques to organize training projects and to ensure quality.

  • Communicates to stakeholders and team members with articulate and detailed presentations and ability to effectively lead productive meetings.

  • Proven experience in a technical training/instructional design environment required.

  • Demonstrates strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint.

  • Demonstrates working knowledge of eLearning technologies, such as authoring tools (e.g. Articulate 360, Captivate) and design/development tools (e.g., SnagIt, Camtasia, ScreenFlow).

  • Experience with Learning Management Systems (LMS) and web conferencing applications.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Clinical Analyst I Business Analytics & Data Science FT Days

Adventist Health System

Posted 2 days ago

VIEW JOBS 10/21/2019 12:00:00 AM 2020-01-19T00:00 Job Description Description Clinical Analyst I- Business Analytics & Data Science - AdventHealth - Maitland Location Address: 602 Courtland St., Orlando, FL 32804 Top Reasons to work at AdventHealth - Maitland, FL Established in 1908, AdventHealth is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The Courtland Office Plaza is conveniently located a few miles outside downtown Orlando and is home to over 700 employees that support our hospital system including the AdventHealth Home Care Service, Management Information Systems, Nursing Informatics and AdventHealth Healthcare System. Work Hours/Shift: Full Time (M-F 8am - 5pm) You Will Be Responsible For: * Serves as an educational resource on clinical processes for other members of the analytics team * Develops and maintains positive customer relationships with ability to facilitate communication aimed at understanding business needs and translating to technical requirements * Responsible for the retrieval, organization, validation, and delivery of data to support clinical areas, initiatives, and quality improvement activities * Compiles results into appropriate reporting format and/or meaningful presentation, presenting results as requested including explanation of statistical test results * Perform EHR Chart Review for discrete field research and data validation * Researches data element definitions for the best and most appropriate data extraction sources and methodologies while interacting regularly with leadership and QA personnel Qualifications What You Will Need: * AS or higher degree in Nursing, Information Systems or related health field * Valid State of Florida License: (RN/BSN, LPN, EMT, Paramedic, or RT A) * Electronic Medical Record experience, Cerner preferable * 1 year of clinical experience * 2 years of clinical experience, with at least 1 year in an acute care setting (Preferred) * 1 year of experience in a related analytics or QA position (Preferred) Job Summary: The Clinical Analyst I applies their experience in delivering clinical care and working knowledge of the electronic medical record (EMR) to the development and maintenance of analytics products supporting the organization in data-driven decision making. They strive to generate insights through the retrieval, organization, validation, and presentation of data that continually improves outcomes, reduces costs, increases efficiency and enhances patients' experiences. Because of their clinical background, they also serve as a key resource for non-clinical team members in understanding clinical processes. This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Adventist Health System Orlando FL

Curriculum Developer- Business Analytics