Curriculum Designer - Call Center

Hartford Healthcare Hartford , CT 06183

Posted 2 months ago

Description

Job Schedule: Full Time

Standard Hours: 40

Job Shift: Shift 1

Shift Details: Monday-Friday

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

With our new state of the art Access Center, we are creating a culture of "YES". A culture rooted in our values of Caring, Integrity, Safety and Excellence. At the Access Center, our Access Champions thrive in an environment focused on the patient and helping them choose the right clinician at the right place at the right time. Here our Access Champions are focused on providing excellent customer service while having fun, working as a team and making every interaction matter.

Become an Access Champion and join us on our journey to YES!

Job Description:

The Instructional Technologist works under the direction of the Access Center Director of Quality and Training and is responsible for developing and maintaining course curricula, web based training, liaison for new and refresh course development and other supporting training materials for the Access Center. They will participate during workflow analysis, design and work with Subject Matter Experts to ensure congruity between system design and lessons plans.

Responsible for building, testing, and maintaining the training environment, maintaining policy and procedure documentation related to training, conducting training for new staff, and coordinating training for software upgrades and updates. Assists in development and communication of the training schedule. They will work closely with system vendors, consultants, and technical services of any given affiliate to ensure education delivery meets training specifications.

Qualifications

Bachelor's degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment required.

At least five (5) years relevant healthcare experience; experience with adult learning and curriculum delivery preferred.

Healthcare Experience a plus.

Epic and/or medical field preferred.

Medical Terminology Training.

Multilingual preferred

We take great care of careers! With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.

Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.



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Curriculum Designer - Call Center

Hartford Healthcare