Culinary Strategy & Operations Manager

At Shef, we are building a homemade food marketplace. We believe in providing the shefs in our community (refugees, immigrants, stay-at-home parents, retirees and out-of-work restaurant chefs) the opportunity to make a meaningful income by doing what they love! We also believe that every person should have access to a wholesome, home-cooked meal at an affordable price. Building a community devoted to economic empowerment and cultural inclusivity -- that's why we started Shef.

We are committed to reimagining home cooking around the country to empower everyone to make meaningful incomes by feeding their neighbor and have raised over $100m from investors including Andreessen Horowitz, Y Combinator, Craft Ventures, and M13, as well as founders and executives from Instacart, TaskRabbit, StubHub, AngelList, Lyft, Airbnb, and Yelp. We have a ton of exciting work ahead of us and are excited to have you join us!

We are looking for a strategy & operations manager who is obsessed with food, and is excited to combine their culinary knowledge (or hobby) with their executional and operational prowess.

Your role will be on a small team with ownership of supply acquisition, onboarding, and management. It's an exciting role for an individual who is execution-focused, analytically-minded, and loves and understands food. The Bay Area team works out of the SF office 3 days per week.

Your Responsibilities

• Most importantly: define target dishes, menus, cuisines, and categories for the platform - we want you to be creative in building an unparalleled meal delivery menu that our customers are obsessed with

• Recruit and onboard shefs to build menus towards the desired target dishes and food selection we want to offer on Shef

• Facilitate taste testing evaluations to maintain quality bar and filter for high quality newly onboarded shefs

• Shape supply by coaching and guiding shefs on menu and dish creation (including dish naming, recipe adjustments, menu curation, recipe scaling, etc)

• Merchandise and curate supply on the platform

• Conceptualize and implement projects to improve quality and supply selection on the platform

• Maintain ongoing relationships with top shefs to ensure market health

• Build and roll out processes designed to scale up supply-building efforts

• Manipulate data in Google Sheets to evaluate supply, draw insights, plan actions, and execute

What You Bring To The Role

• Most importantly: culinary expertise or experience, with the language, knowledge, and creativity to identify menu and dish opportunities

• Bachelor's degree in any of the following fields, or similar: culinary arts, food science, business, engineering, statistics, economics

• 3+ years of experience in food, strategy, operations, or similar

• Ability to manage sales-like funnel in order to identify and recruit potential shefs

• Strong sense of empathy and ability to communicate and account manage shefs

• Keen sense of ownership, where no task is too small or out of your purview

• Capacity to take initiative in an evolving work environment while maintaining flexibility and a collaborative attitude and getting things done!

• Data-driven decision-making mentality and sound business judgment through strong analytical thinking

• Eagerness to find innovative solutions to the complex problems we're solving at Shef. You balance empathy, logic, and commercial reasoning to make decisions that benefit our shef community and overall operation

• Passionate about sharing authentic food and our mission to empower cooks to bring their amazing food to hungry customers!

$90,000 - $100,000 a year

Along with a competitive base salary, Shef offers very strong equity, health benefits and employee perks (lots of free delicious food, L&D stipend, in office lunches, WFH stipends and more).

At Shef, we are building a platform that celebrates difference and cultural inclusivity by providing equitable opportunities for economic empowerment and by reimagining food making and sharing in our 21st century world. Our employee, shef, and customer communities represent a wide, beautiful cross-section of individuals from diverse cultures, ethnicities, races, and walks of life.

Shef is an equal opportunity employer. We strive to build a team that reflects the communities we serve, and a workplace that nurtures and empowers unique identities and experiences. We are committed to advancing equity in a tech industry that has often fallen short. We strongly encourage applications from BIPOC (Black; Indigenous; People of Color), women, LGBTQ+, and other individuals who are underrepresented in the industry, across color, religion, race, ethnic and national origin, physical ability, gender and sexual identity.

For individuals who require an accommodation during the interview process, please advise your company contact.

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