CTS Tech Support Specialist 1

Grade: T25

Learn more about the "T" salary structure here: https://careers.temple.edu/sites/careers/files/documents/T_Salary_Structure.pdf

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Summary:

The CTS-Specialist is responsible for providing on-site technical support for classes and events on Main Campus primarily during afternoon and evening hours (10:30am-8:30pm, MTWTH and Saturday 12pm 5pm). There may be a need to work before/after business hours and/or weekends; the ability to work a flexible schedule is preferred. This position primarily supports 110 smart classrooms and learning spaces in 1810, Alter, Speakman and Wachman buildings, as well as rotates to other locations as needed.

The schedule may change during breaks, summer, intersession periods, university needs or if coverage is needed during weather emergency. This position involves daily interaction with Temple University administration, faculty, staff and students requiring strong customer service abilities and excellent communication skills.

Serves as technical onsite support specialist responding to faculty classroom help alerts. Responsible for updating Remedy help requests, solving technical issues, and securing classrooms. Supports basic integrated AV systems including AMX touch panels and controllers, Extron boxes and laser projectors.

Assists with supporting varied technologies in shared teaching and learning spaces. Supports AV systems including AMX touch panels and controllers, Extron boxes and laser projectors.

Additional familiarity with audio, video and web conferencing applications such as Zoom, learning management systems (e.g., Canvas), class capture devices (e.g., Panopto), and wireless projection devices such as Apple TV and Kramer desirable. Requires strong Windows and Macintosh skills and a solid working knowledge of PC system configuration and troubleshooting.

Provides excellent customer service and support services. Works collaboratively with the Classroom Technology Support (CTS) team, Information Technology Services, other groups and faculty and students.

May supervise student employees. Performs other duties as assigned.

To learn more about the benefits of working at Temple University please go here: http://careers.temple.edu/careers-temple

Required Education & Experience:

Bachelor's degree and at least 1 year of experience in the technology/audiovisual sector or similar field. An equivalent combination of education and experience may be considered.

Required Skills & Abilities:

• Outstanding customer service and telephone skills

• Excellent verbal and written communications skills along with the ability to effectively interact with a diverse group of individuals.

• Excellent analytical and problem-solving skills.

• Strong Windows and Macintosh skills and a solid working knowledge of PC system configuration and troubleshooting.

• Basic working knowledge of integrated AV systems.

• Ability to troubleshoot integrated AV systems down to the component. level, AMX panels, controllers, Extron boxes and Laser projectors.

• Ability to work afternoon and evening hours 10:30am-8:30pm, MTWTH and Saturday 12pm 5pm. There may be a need to work before/after business hours and/or weekends; the ability to work a flexible schedule.

Preferred:

• Additional familiarity with audio, video and web conferencing applications such as Zoom, learning management systems (e.g., Canvas), class capture devices (e.g., Panopto), and wireless projection devices such as Apple TV and Kramer desirable.

This position requires a background check.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annual-security-report

You may request a copy of the report by calling Temple University's Campus Safety Services at 215-204-7900.